WHITE PAPER - In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: May 29, 2009 | Published: March 1, 2008


Topics:  Change Management | Compliance Best Practices | ITIL | Lotus Notes | Reporting Software | Six Sigma | SLA | SOA | TCO | Web Services

WHITE PAPER - As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
Posted: May 27, 2009 | Published: May 1, 2009


Topics:  Business IT Alignment | Business Service Management | IT Auditing | IT Departments | IT Management | IT Managers | IT Service Management | ITIL | Security Best Practices | Security Managers

WHITE PAPER - This white paper discusses how reduced budgets and growing demands on IT departments have forced organizations to find ways to cut costs, increase IT resource productivity, and optimize existing investments. Find out more about on this topic and how the new Dell Management Console can assist you.
Posted: May 19, 2009 | Published: March 1, 2009


Topics:  Business Development | Business Intelligence | Business IT Alignment | Data Migration | Infrastructure Management | ITIL | Management of Change | Portfolio Management (IT Management) | Server Management

WHITE PAPER - With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
Posted: May 1, 2009 | Published: May 1, 2009


Topics:  CIOs | ITIL | Outsourcing | Programming Languages | Project Management | Server Virtualization | Telecommunications Systems

WHITE PAPER - This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: April 21, 2009 | Published: March 5, 2009


Topics:  Business Intelligence | Business Process Management | Customer Service | Customer Support Software | Help Desk Management Services | Help Desks | IT Infrastructure | ITIL | Operational Support Systems

WHITE PAPER - This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
Posted: April 18, 2009 | Published: April 17, 2009


Topics:  Business IT Alignment | Customer Service | Enterprise Architectures | IT Service Management | IT Services | ITIL | Job Scheduling Software | ROI | Systems Management | Workload Automation

WHITE PAPER - Virtualization provides powerful, tangible ways to streamline many traditionally time-consuming processes and minimize the resources needed to deploy and manage IT resources. This white paper examines how Microsoft® customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money.
Posted: March 19, 2009 | Published: November 3, 2008


Topics:  Cost Benefit Analysis | IT Asset Management | IT Auditing | IT Best Practices | IT Governance | IT Infrastructure | IT Managers | IT Service Management | IT Spending | IT Systems | ITIL | Operating Systems

WHITE PAPER - This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
Posted: February 23, 2009 | Published: February 23, 2009


Topics:  Application Life-Cycle Management | Business Intelligence | Change Management | Configuration Management | IT Service Management | ITIL

WHITE PAPER - Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.
Posted: February 17, 2009 | Published: October 8, 2008


Topics:  Enterprise Systems | IT Governance | IT Service Management | ITIL | Regulatory Compliance | Security Threats | Server Virtualization | Software Asset Management | Systems Management

WHITE PAPER - As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  CobiT | Configuration Management | IT Service Management | ITIL | Knowledge Management | Service Level Management

WHITE PAPER - This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Service Management | Change Management | IT Infrastructure | IT Service Management | ITIL | Project Management

WHITE PAPER - This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | IT Departments | ITIL | Productivity | Project Management | Testing

WHITE PAPER - The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | Business Service Management | Databases | Enterprise | IT Infrastructure | ITIL | Training | Training and Educational Services | Vendors

WHITE PAPER - This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
Posted: December 10, 2008 | Published: January 1, 2006


Topics:  Change Management | Content Delivery | IT Service Management | ITIL | Project Management | Risk Management

WHITE PAPER - This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Process Management | Change Management | Configuration Management | IT Service Management | ITIL | ROI