VIDEO - In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
Posted: August 17, 2009 | Premiered: August 7, 2009


Topics:  Best Practices | Business IT Alignment | Change Management | Help Desk Management Services | Infrastructure Services | ITIL | ROI | Service Level Management

WHITE PAPER - This paper describes seven practical steps information security professionals can take to integrate controls into IT production operations, to simultaneously achieve NERC compliance goals, and also IT operational and security goals.
Posted: July 31, 2009 | Published: December 8, 2008


Topics:  Business Intelligence | Business IT Alignment | Change Management | Compliance (Systems Operations) | Data Security | Information Security | Operational Support Systems | Risk Management

WHITE PAPER - Achieving and maintaining compliance tops the list of ongoing IT projects for many organizations ranging from small regional companies to giant multinationals. Read this brief document to learn what Tripwire solutions have to offer.
Posted: July 31, 2009 | Published: December 22, 2008


Topics:  Change Management | Compliance (Systems Operations) | Compliance Audits | Configuration Management | Payment Card Industry | Payment Card Industry Data Security Standard Compliance | Risk Management | Security Audits | Security Management

WHITE PAPER - Read this paper to learn how to eliminate all undesired changed within the enterprise by following the steps outlined here.
Posted: July 30, 2009 | Published: December 8, 2008


Topics:  Business Process Management | Change Management | Compliance (Systems Operations) | Configuration Management | ERP | Security Audits | Security Managers | Security Policies

EZINE - This ezine covers the topic of testing and retesting defects and cites the Blackberry blackouts of 2007 and 2008 as examples of issues that could have been detected by regressing testing.
Posted: July 27, 2009 | Published: July 27, 2009


Topics:  Business Process Management | Change Management | Configuration Management | Load Testing | Mobile Device Management | SOA | SOA Governance | Software Testing | Testing | Wireless Applications Software | Wireless Computing

TRIAL SOFTWARE - Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.
Posted: July 14, 2009 | Published: July 14, 2009


Topics:  Change Management | Configuration Management | Enterprise Systems | Network Appliances | Network Configuration Management | Network Management | Systems Operations

WHITE PAPER - In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Change Management | CIOs | Configuration Management | Help Desks | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software | Workforce Planning

WHITE PAPER - The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Service Management | Change Management | Compliance (Systems Operations) | IT Best Practices | IT Service Management | ITIL | Sales Force Automation | Service Level Management | Workforce Management Software

WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

WHITE PAPER - Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Capacity Planning | Change Management | Compliance (Systems Operations) | Configuration Management | High Availability | High Performance Computing | Server Consolidation | Server Virtualization | Server Virtualization Software | Storage Capacity | Storage Consolidation | Storage Virtualization | VMware | VMware Server

ANALYST REPORT - Download this analyst report and discover how Blaze Advisor provides a high-performance runtime environment for .NET, Java, Service Oriented Architecture (SOA), or legacy applications and features strong change management through its rules repository.
Posted: June 16, 2009 | Published: October 1, 2008


Topics:  .NET | Change Management | Composite Applications Software | Java | JavaScript | Legacy Applications Software | SOA

WHITE PAPER - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
Posted: June 10, 2009 | Published: June 9, 2009


Topics:  Business Process Management | Change Management | CRM | CRM Best Practices | CRM Software | Customer Retention | Customer Satisfaction | Economic Environment | Productivity | ROI

WEBCAST - The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
Posted: June 8, 2009 | Premiered: June 8, 2009


Topics:  Asset Management Services | Change Management | Cost Benefit Analysis | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | IT Services | Software Licensing | Software Maintenance

WHITE PAPER - This IDC Insight provides an overview of the culture change considerations that end users should consider before adapting a UC solution.
Posted: June 3, 2009 | Published: December 5, 2008


Topics:  Change Management | Cloud Computing | Email | Human Resources Management | Infrastructure Management | Lotus Notes | Unified Messaging

WHITE PAPER - In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: May 29, 2009 | Published: March 1, 2008


Topics:  Change Management | Compliance Best Practices | ITIL | Lotus Notes | Reporting Software | Six Sigma | SLA | SOA | TCO | Web Services