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sponsored by Dell, Inc. and Intel
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sponsored by Rally Software Development Corp.
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sponsored by Global Knowledge
WHITE PAPER -
In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published generally recognized good practices (according to PMI's 4th edition FAQs).
Posted: March 16, 2009 | Published: March 13, 2009
Topics: Best Practices | Human Resources Services | Knowledge Management | Project Management
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sponsored by Vision Solutions
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sponsored by IBM
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sponsored by Pivotal CRM, a CDC Software solution
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sponsored by Instantiations
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sponsored by Instantiations
WHITE PAPER -
CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches.
Posted: February 4, 2009 | Published: February 4, 2009
Topics: Best Practices | Configuration Management | Java | Metrics | Quality Control | Testing
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sponsored by Data Domain
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sponsored by Oracle Corporation
WHITE PAPER -
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: January 26, 2009 | Published: January 26, 2009
Topics: Best Practices | Call Center Management | Call Center Services | Call Centers | Customer Service | Metrics
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sponsored by Oracle Corporation
WHITE PAPER -
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
Posted: January 26, 2009 | Published: January 26, 2009
Topics: Best Practices | CRM | Customer Service | Sales
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sponsored by SearchWinIT
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sponsored by Oracle Corporation
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sponsored by IFS
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sponsored by Hewlett-Packard Company
WHITE PAPER -
This expert E-Guide offers beginner tips and real-life examples for automation planning and deployment, you'll also learn proven techniques to avoid or resolve common pitfalls, so you can reap all of the perks of IT automation.
Posted: December 31, 2008 | Published: December 23, 2008
Topics: Best Practices | Databases | IT Managers | Server Management | Software
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