EBOOK - Business Intelligence and analytics remain top priorities for organizations seeking to increase revenues and cut costs, but these systems often require a data warehouse to feed them correct and relevant information. This E-Book provides detailed expert advice on how to evaluate, select and prepare your organization for a data warehouse appliance.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Business Intelligence | Business Intelligence Software | Data Center Management | Data Warehouse Architectures | Data Warehouses | ETL (Software) | OLAP | Oracle (Product)

PODCAST - In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits.
Posted: October 21, 2009 | Premiered: October 20, 2009


Topics:  Business Intelligence | CRM Analytics | Customer Data Integration | Data Governance | Data Integration | Data Management | Data Quality | Data Warehouses | Master Data Management

WHITE PAPER - In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices | Web 2.0

WHITE PAPER - Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Service Best Practices

PRESENTATION TRANSCRIPT - This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Application Service Providers | Business Intelligence | Business Intelligence Software | ERP | Market Research | SAP (Product) | Vendor Selection | Vendors

ANALYST REPORT - This report introduces the reader to Unified Communications and to SIP trunking and how it can play a key role in accelerating the deployment of UC. It also provides recommendations on how to evaluate SIP trunking providers and some thoughts for initial deployment.
Posted: October 20, 2009 | Published: February 1, 2009


Topics:  Business Development | Business Intelligence | Enterprise | Enterprise Architectures | Mobile Device Management | SIP | Unified Messaging Systems | Wireless Computing

PRESENTATION TRANSCRIPT - In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns.
Posted: October 19, 2009 | Published: October 19, 2009


Topics:  Business Intelligence | Data Management | Data Modeling | Data Modeling Languages | Data Quality | Databases | Information Management | Master Data Management

VIDEO - This video white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems.
Posted: October 19, 2009 | Premiered: October 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Data Mining | Data Mining Software | Data Warehouse Software | Data Warehouses | Oracle (Product) | TCO

WEBCAST - As a sales manager, you may not have access to business analytics that may be telling a story about your team's performance. What analytics do you need in order to answer questions that may come down from upper management? In this session, you'll learn about what you need to see, report on, and summarize to manage your team's performance.
Posted: October 19, 2009 | Premiered: October 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Business Performance Management | Dashboards | Data Management | Data Management Software | Marketing | Sales

WEBCAST - Learn how new developments in BI make it easier and faster to serve those departments and groups whose BI needs have gone unmet. Birst hosts this educational webinar featuring Boris Evelson, Principal Analyst at Forrester Research.
Posted: October 19, 2009 | Premiered: October 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Dashboards | Data Management | Data Management Software | IT Management | IT Managers | Reporting Software

CASE STUDY - In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.
Posted: October 19, 2009 | Published: October 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Customer Data Management | Customer Data Management Software | Dashboards | Marketing | Reporting Software | Software as a Service

EBOOK - This e-book highlights ways in which you can drive more cost effective data management with less overall resources, in good times and in tough times.
Posted: October 19, 2009 | Published: July 16, 2009


Topics:  Business Intelligence | Business Management | Business Process Management | Data Management | Data Management Software | Systems Management | Systems Management Services | Systems Management Software

WHITE PAPER - Business Productivity Online Standard Suite delivers hosted communication and collaboration tools that feature simplified IT Management, high availability and comprehensive security. This whitepaper will help you understand what is needed to prepare to migrate your current systems to a hosted model.
Posted: October 19, 2009 | Published: October 16, 2009


Topics:  Business Communications | Business Intelligence | Business Intelligence Software | Business Management | Business Process Management | Collaboration | Collaborative Applications Software

WHITE PAPER - This paper examines the development costs, ongoing staffing costs, and hardware costs associated with modernizing your business-critical AS/400 applications. It will also discuss how the resulting environment can assist organizations to deliver new and competitive business services as well as reduce IT administrative costs.
Posted: October 19, 2009 | Published: March 25, 2009


Topics:  Business Intelligence | Business Process Management | SOA | SOA Governance | Systems Management | Systems Management Software | Systems Operations | TCO