A Global Sales Force Spread over Five Continents Becomes More Effective with Cameleon: Focus on Customer Satisfaction, Customer Service, Software

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A Global Sales Force Spread over Five Continents Becomes More Effective with Cameleon
sponsored by ACCESS COMMERCE

Posted:	13 May 2008
Published:	01 Jan 2007
Format:	PDF
Length:	2 Page(s)
Type:	Case Study
Language:	English

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ABSTRACT:

SDMO Industries has optimized their entire lead-to-order-to-after sales process with Cameleon. The global sales team is able to create quotes in just a few minutes and easily convert them into orders. Manufacturing data for each configured order is dynamically generated and loaded with the order into the ERP system. By providing accurate product information and applying precise sales and engineering rules when an order is received, Cameleon eliminates errors and streamlines the entire process. This enables SDMO Industries to significantly improve their ability to respond to requests, better provide customers with the right product at the right time and reduce the overall cost of sales.

With the worldwide rollout of Cameleon, SDMO Industries achieved solid results throughout all their commercial activities. The company has benefited from greater consistency across the sales network, enhanced communication and a better trained sales force. Cameleon helped the SDMO Industries sales organization become more effective and productive, and has provided a solid foundation to support future growth.

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