New technology and changing business drivers are leading organizations to take the next step in open standards architectures. Intelligent Customer Routing facilitates new intelligent customer service operating models delivering more consistent, satisfying customer experiences and simplifies applications and network infrastructure, removing significant operating expenses from an enterprise.

Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing:

• A more flexible, adaptable architecture,
• The reuse of key contact center infrastructure, applications, configurations, and assets, and
• Reduced application integration and infrastructure ownership costs.