Managing corporate compliance can be a huge business challenge, draining IT resources that are needed to meet service level agreements and support businesses objectives. This white paper describes how IBM Service Management can help. It defines an efficient and effective strategy for IT governance and compliance management that's repeatable across businesses of any size. It also aligns IT systems with business objectives, so everything is working together for one common goal.

IBM Service Management is supported by the Tivoli family of products, which offers a scalable, modular approach to service delivery. Tivoli products help you meet business objectives by implementing and automating processes, workflows and tasks.