Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services: Focus on Best Practices, Customer Satisfaction, IT Service Management, Remote Access Protocols, Remote Access Software, Remote Computing

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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

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ABSTRACT:

The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.

View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.

Key reasons to watch:

Discover strategies that every IT help desk should practice for improved IT service delivery.
Learn how to improve internal customer satisfaction levels and overall IT perception.
Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.

Speaker

Chip Gliedman
Vice President and Principal Analyst , Forrester Research

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Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

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