Today, more than ever, businesses rely on a dependable desktop and laptop environment to drive revenues and growth. However, this very same computing environment is increasingly working against organizations. Security breaches and wayward downloads disrupt operations and have a direct impact on compliance and the bottom line. As a result, IT organizations are completely rethinking how they manage the population of PCs on which their businesses have become so dependent.

Only recently have technical breakthroughs in large-scale information collection and analysis made any new approach feasible. This whitepaper discusses three capabilities made possible by these breakthroughs - visibility, knowledge, and control. Taken together, these principles represent the most fundamental components that every IT organization must employ to realize a winning desktop management strategy.