Security in the Call Center: Verifying Customer Identities without the Inconvenience: Focus on Authentication, Call Center Management, Call Centers, Customer Data Management, Customer Privacy, Endpoint Security, Identity Management, Identity Theft, Personal Information Management Software

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Security in the Call Center: Verifying Customer Identities without the Inconvenience

sponsored by RSA, The Security Division of EMC

Posted:	25 Sep 2009
Published:	18 Sep 2009
Format:	PDF
Length:	8 Page(s)
Type:	White Paper
Language:	English

ABSTRACT:

Despite the advantages offered by the internet, live interaction offered through the Call Center is still a preferred method for many customers looking to conduct business, update their personal information, request a new password or make changes to an account. Yet, very little has been done to secure the Call Center.

Read this white paper to learn the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

BROWSE RELATED RESOURCES

Authentication | Call Center Management | Call Centers | Customer Data Management | Customer Privacy | Endpoint Security | Identity Management | Identity Theft | Personal Information Management Software

View All Resources sponsored by RSA, The Security Division of EMC

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