ANALYST REPORT - This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
Posted: April 25, 2008 | Published: April 7, 2008


Topics:  Change Management | Help Desk Software | ITIL | Service Desk Management | Vendors

PODCAST - This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
Posted: April 24, 2008 | Premiered: April 24, 2008


Topics:  Application Life-Cycle Management | Application Portfolio Management | Change Management | Enterprise | Enterprise Systems | ITIL

PODCAST - Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Application Life-Cycle Management | Change Management | Enterprise Systems | IT Best Practices | ITIL

SOFTWARE DEMO - Constantly changing business needs leads to constant changes to an organization's IT environment. Read this paper to learn how to build business-centric change, control and release management processes in your business
Posted: June 13, 2007 | Published: June 13, 2007


Topics:  Change Management | CMDB | ITIL | Network Configuration Management | Network Performance Management Software

WEBCAST - HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
Posted: July 15, 2008 | Premiered: August 7, 2008


Topics:  Business Intelligence | Enterprise Systems | IT Management | ITIL

WEBCAST - This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
Posted: April 16, 2008 | Premiered: April 25, 2008


Topics:  Application Life-Cycle Management | Business Process Management | Change Management | Enterprise | Enterprise Systems | ITIL

WEBCAST - This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Business IT Alignment | Business Process Management | Business Structures | IT Best Practices | IT Service Management | ITIL

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WHITE PAPER - This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Infrastructure Services | IT Auditing | IT Service Management | IT Services | ITIL | Risk Assessment | Risk Management

WHITE PAPER - This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
Posted: April 25, 2008 | Published: November 1, 2007


Topics:  Application Performance Management Software | Availability | Business Processes | Compliance Management Software | ITIL | Systems Management

WHITE PAPER - ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.
Posted: August 1, 2007 | Published: August 1, 2008


Topics:  Business IT Alignment | Customer Service Best Practices | IT Service Management | ITIL

WHITE PAPER - This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Infrastructure Services | IT Auditing | IT Service Management | IT Services | ITIL | Risk Assessment | Risk Management

WHITE PAPER - By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
Posted: June 18, 2008 | Published: May 1, 2008


Topics:  Data Center Management | IT Service Management | ITIL | SOA | Software Configuration Management | Software Infrastructure

WHITE PAPER - To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Posted: February 27, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Disaster Recovery | ESB | IT Service Management | ITIL | Network Management | Software Maintenance

WHITE PAPER - This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Data Center Management | Enterprise | Hardware | IT Service Management | ITIL | Network Infrastructure | Server Consolidation | Server Virtualization | Server Virtualization Software | Systems Development Life-cycles | Systems Management Software