WHITE PAPER - As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
Posted: May 27, 2009 | Published: May 1, 2009


Topics:  Business IT Alignment | Business Service Management | IT Auditing | IT Departments | IT Management | IT Managers | IT Service Management | ITIL | Security Best Practices | Security Managers

WHITE PAPER - With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
Posted: May 1, 2009 | Published: May 1, 2009


Topics:  CIOs | ITIL | Outsourcing | Programming Languages | Project Management | Server Virtualization | Telecommunications Systems

WHITE PAPER - As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  CobiT | Configuration Management | IT Service Management | ITIL | Knowledge Management | Service Level Management

WHITE PAPER - This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Service Management | Change Management | IT Infrastructure | IT Service Management | ITIL | Project Management

WHITE PAPER - This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | IT Departments | ITIL | Productivity | Project Management | Testing

WHITE PAPER - The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | Business Service Management | Databases | Enterprise | IT Infrastructure | ITIL | Training | Training and Educational Services | Vendors

WHITE PAPER - This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
Posted: December 10, 2008 | Published: January 1, 2006


Topics:  Change Management | Content Delivery | IT Service Management | ITIL | Project Management | Risk Management

WHITE PAPER - This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Process Management | Change Management | Configuration Management | IT Service Management | ITIL | ROI