WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Posted: September 15, 2009 | Published: April 8, 2009


Topics:  CRM | CRM Analytics | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Economic Environment

WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
Posted: September 14, 2009 | Published: September 14, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Support Software

WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
Posted: September 14, 2009 | Published: June 9, 2009


Topics:  Blogs | CRM | CRM Analytics | Customer Interaction Services | Customer Loyalty | Customer Profiles | Social Computing | Social Networking | Web 2.0

WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
Posted: September 10, 2009 | Published: June 28, 2007


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Retention | Operating Systems | Windows XP

CASE STUDY - Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  CRM | CRM Software | Customer Retention | Enterprise Resource Management | Mobile CRM | Sales | Sales Representatives

CASE STUDY - The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
Posted: September 10, 2009 | Published: April 14, 2008


Topics:  Business Intelligence Software | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Data Management | Data Management Software

CASE STUDY - Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
Posted: September 10, 2009 | Published: April 11, 2008


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management Software | Sales | Sales and Marketing Software | Sales Force Automation

CASE STUDY - After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.
Posted: September 10, 2009 | Published: April 15, 2008


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics Software | CRM Best Practices | Customer Loyalty | Customer Retention

CASE STUDY - Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
Posted: September 10, 2009 | Published: July 22, 2008


Topics:  CRM | CRM Services | CRM Software | Customer Data Integration | Customer Data Management Software | Customer Retention

CASE STUDY - The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.
Posted: September 10, 2009 | Published: April 16, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Retention | Data Collection | Data Integration

CASE STUDY - Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Microsoft Outlook | Sales

WEBCAST - In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Mobile CRM | Mobile Workers | Productivity

WEBCAST - Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Service | Sales and Marketing Software

CASE STUDY - Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
Posted: September 9, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Mobile CRM | Sales | Sales and Marketing Software | Sales Force Automation

WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Management | Customer Retention | Customer Service | Customer Support Software | Sales | Sales and Marketing Software