Customer Satisfaction: Whitepapers & Solutions from Parature, Inc.

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Customer Satisfaction sponsored by Parature, Inc.


Reports on Customer Satisfaction published by Parature, Inc.

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	BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature sponsored by Parature, Inc. CASE STUDY - BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency. Posted: February 25, 2008 \| Published: January 1, 2006 Topics: Customer Satisfaction \| Licensing \| Metrics \| Product Development \| Software

	The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them sponsored by Parature, Inc. WHITE PAPER - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them. Posted: February 25, 2008 \| Published: January 1, 2007 Topics: Customer Satisfaction \| Metrics

	FAU's Students and Faculty Are Resolving 97% of Support Issues on Their Own by Using Parature sponsored by Parature, Inc. CASE STUDY - Using Parature's support solutions students, faculty and staff are resolving 97% of support issues per month on their own without having to contact FAU's technical support team. Posted: February 25, 2008 \| Published: January 1, 2006 Topics: Authentication \| Customer Satisfaction \| Internet


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