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Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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	BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature sponsored by Parature, Inc. CASE STUDY - BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency. Posted: February 25, 2008 \| Published: January 1, 2006 Topics: Customer Satisfaction \| Licensing \| Metrics \| Product Development \| Software

	The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them sponsored by Parature, Inc. WHITE PAPER - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them. Posted: February 25, 2008 \| Published: January 1, 2007 Topics: Customer Satisfaction \| Metrics


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