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Develop an ISO 27001-compliant Information Security Management System
This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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WHITE PAPER - This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Posted: June 2, 2008 | Published: February 1, 2008

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Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

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WHITE PAPER - Explore current CRM on-demand integration challenges facing businesses with mixed deployments and learn how you can guarantee sales effectiveness, business productivity, and reduce costs.
Posted: November 8, 2007 | Published: September 1, 2007

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Topics:  Application Integration | Business Process Management | CRM | CRM Software | Customer Satisfaction | Marketing | Oracle (Product) | Productivity | ROI | Sales | Software as a Service | User Experience

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WHITE PAPER - CRM can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Posted: September 26, 2007 | Published: September 1, 2007

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Topics:  Application Integration | CRM | CRM Software | Lead Generation | Oracle (Product) | Productivity | Sales | Sales Representatives | Software as a Service

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WHITE PAPER - Explore four CRM deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
Posted: September 26, 2007 | Published: September 1, 2007

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Topics:  Application Deployment | Application Integration | Business Performance Management | CRM | Oracle (Product) | Real-time Analytics | Sales | Software as a Service | Software Selection | User Experience

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WHITE PAPER - Learn how software as a service (SaaS) and business alignment are reshaping the on-demand environment and are enabling IT departments to operate more strategically.
Posted: May 16, 2007 | Published: June 1, 2006

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Topics:  Best Practices | Business IT Alignment | Customer Satisfaction | ERP | Marketing | RAS (Reliability, Availability, Serviceability) | Sales | Software as a Service | Software Implementation | Strategic Planning | TCO

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WHITE PAPER - Examine what is new in on-demand customer relationship management (CRM), learn the six questions every buyer should ask before making a CRM investment and gain key lessons for finding the right fit for your business.
Posted: March 6, 2007 | Published: January 1, 2007

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Topics:  Business Performance Management | CRM Analytics | CRM Best Practices | CRM Hosting | CRM Software | Marketing | Sales and Marketing Software | Sales Force Automation | Software as a Service

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PRODUCT LITERATURE - Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.
Posted: January 16, 2007 | Published: September 1, 2006

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Topics:  CRM Best Practices | CRM Hosting | Sales Force Automation | Sales Information Systems | Software as a Service

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