CRM: Whitepapers & Solutions from Pitney Bowes Group 1 Software

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Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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These are reports on CRM published by Pitney Bowes Group 1 Software. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic.

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MORE GENERAL: Business Management

MORE SPECIFIC: Contact Management | CRM Analytics | Mobile CRM | PRM | Profiling


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	Making the Most of OSS and Service Provider CRM TRANSCRIPT: Posted: June 20, 2008 \| Published: June 1, 2008 In this report, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).

	Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation WHITE PAPER: Posted: April 25, 2008 \| Published: April 1, 2008 Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive,cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.


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