WHITE PAPER - An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence Software | Business IT Alignment | Business Performance Management | Customer Service | Dashboards | OLAP

WHITE PAPER - This document first establishes what master data and Master Data Management (MDM) mean and then discusses the nontechnical organizational and operational challenges associated with introducing an MDM program.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Change Management | Data Governance | Data Integration | Data Quality | Master Data Management | Program Management | Sales | Vendors

WHITE PAPER - This white paper addresses current inefficiencies in the assignment of communication carrier and utilities taxes at the state and local level. It also discusses their negative economic impact on these industries as a whole.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Application Life-Cycle Management | Business Intelligence | Client-Server Software | Financial Management | GIS Software | GPS | Tax Preparation Software | Utilities Industry

WHITE PAPER - This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Banking Services | Banking Software | Banking Systems | Billing Services | Billing Software | Billing Systems | Cell Switching | Customer Interaction Services | Electronic Signatures | Mobile Payments | SMS

PODCAST - Navin Sharma discusses the vision, strategy, design and practical aspects of developing a Master Data Management Roadmap.
Posted: September 3, 2008 | Premiered: September 3, 2008


Topics:  Best Practices | Change Management | Corporate Governance | Corporations | Enterprise | Internal Controls | Master Data Management | Quality Control | Software

WEBCAST - Implementing master data management has many challenges -- especially when it comes to driving change in people, process and politics. Get expert best practices and practical advice.
Posted: September 3, 2008 | Premiered: September 3, 2008


Topics:  Best Practices | Change Management | Corporate Governance | Corporations | Enterprise | Internal Controls | Master Data Management | Software

PODCAST - In this 20-minute podcast, appropriate for IT and business professionals, listeners will get a complete introduction to operational BI benefits and related technology concepts.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  Architectures | Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Data Collection | ERP | Operational Support Systems

WHITE PAPER - The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities.
Posted: July 17, 2008 | Published: July 1, 2008


Topics:  Accounting | Accounting Industry | Accounting Software | Auditing (Finance) | Business Intelligence Software | Financial Reporting | Tax Law | Tax Preparation Software

WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: July 9, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management Services | Financial Management | Medical Records Management | Medical Software | Standards | State Governments

WHITE PAPER - This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Business Models | Communications Networks | Customer Satisfaction | Data Quality | Enterprise | Globalization | Online Bill Paying Services

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

WHITE PAPER - In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: May 13, 2008 | Published: May 1, 2008


Topics:  Customer Data Integration | Customer Data Management | Data Management Software | Data Quality | Data Warehouses | Master Data Management | Metadata | SOA | Web Services

WEBCAST - In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.
Posted: May 13, 2008 | Premiered: May 1, 2008


Topics:  Business Process Automation | Customer Service | Data Integration | Data Management Software | Data Storage | Data Warehouse Software | ETL (Software) | IT Spending | Project Management | Regulatory Compliance

WHITE PAPER - Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis.
Posted: May 9, 2008 | Published: January 1, 2007


Topics:  Application Deployment | Data Management Software | Data Mining Software | Data Profiling | Data Quality | Data Stewardship | Data Warehouses | Information Management | Metadata | Real-time Analytics

WHITE PAPER - This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy.
Posted: May 9, 2008 | Published: January 1, 2008


Topics:  Customer Data Management | Data Governance | Data Management Software | Data Stewardship | Data Storage | Data Warehouses | ERP Software | Master Data Management | Software Implementation