WHITE PAPER - This paper is the first in a series of white papers designed to provide a complete view of IIMv3 and its value proposition to the enterprise. Look for additional white papers on IT transformation, the IIMv3 architecture, and the Next Generation Data Center.
Posted: October 23, 2009 | Published: October 9, 2009


Topics:  Data Center Management | Data Center Networking | Data Centers | IT Infrastructure | IT Management | IT Service Management | ITIL

WHITE PAPER - More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
Posted: June 22, 2009 | Published: June 1, 2009


Topics:  Business Process Management | CIOs | Economic Environment | IT Asset Management | IT Governance | IT Infrastructure | IT Management | IT Outsourcing Services | IT Services | IT Spending | IT Systems

WHITE PAPER - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Posted: June 22, 2009 | Published: April 1, 2009


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | Economic Environment | IT Spending | Service Level Management | SLA | Strategic Planning | TCO