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	Business on the Move sponsored by Sage (UK) Limited WHITE PAPER - A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization. Posted: September 16, 2008 \| Published: September 16, 2008 Topics: Call Center Services \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| PDA \| Records Management \| ROI \| Sales \| Smart Phones

	The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. sponsored by Portrait Software WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. Posted: September 10, 2008 \| Published: September 10, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| Financial Services \| ROI

	Jobfox Stays ahead of Brisk Growth with Customer Self-Service sponsored by Parature, Inc. CASE STUDY - In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Customer Service \| Email \| Help Desk Management \| Help Desks \| Software as a Service \| Spreadsheets

	Case Study: Children's Memorial Hospital sponsored by ABS Associates, Inc. CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. Posted: July 28, 2008 \| Published: July 25, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Help Desk Management \| ITIL \| Medical Records Management \| Medical Software \| Metrics \| Workflow Software

	Intelligent Call Handling - Optio Improves Customer Responsiveness sponsored by Cisco Systems, Inc. WEBCAST - Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. Posted: February 22, 2008 \| Premiered: January 18, 2007 Topics: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Customer Service \| Operational Support Systems \| Telephony Services \| Telephony Systems \| Voice Communications Software

	1-800-Outsource-Me sponsored by CIO Decisions JOURNAL ARTICLE - Hiring out the call center is an increasingly viable option for growing midmarket firms. Are you ready? Posted: December 5, 2006 \| Published: December 1, 2006 Topics: Call Center Services \| Contact Center Services \| Outsourcing

	Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center sponsored by Infor WHITE PAPER - Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. Posted: November 15, 2006 \| Published: November 1, 2006 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| CRM \| Customer Service \| Sales Information Systems \| SOA

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Jobfox Stays ahead of Brisk Growth with Customer Self-Service
sponsored by Parature, Inc.

In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.

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