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	What's the Value of Unified Communications? sponsored by Avaya Inc. WHITE PAPER - Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Collaboration \| Contact Management \| Customer Service

	Success Story: Communications - AT&T sponsored by Genesys CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. Posted: May 19, 2008 \| Published: May 1, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Workforce Management Software \| Contact Management \| CTI (Computer Telephony Integration) \| Data Services \| GPRS \| Human Resource Systems \| Interactive Voice Response \| IVR \| ROI \| Workforce Management Software

	Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: March 25, 2008 \| Published: January 1, 2007 Topics: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

	The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction sponsored by Genesys WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. Posted: March 24, 2008 \| Published: March 1, 2008 Topics: Contact Centers \| Contact Management \| CRM Services \| Customer Profiles \| Customer Service \| Surveys \| User Experience

	The GroupLink Approach: Collaborative Customer Engagement™ sponsored by GroupLink PRODUCT OVERVIEW - Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy. Posted: March 18, 2004 \| Published: January 1, 2004 Topics: Contact Management \| Customer Service \| Customer Support Software \| Lead Generation \| Sales and Marketing Software \| Sales Force Automation

	NuEdge Campaign Manager sponsored by NuEdge Systems PRODUCT LITERATURE - NuEdge Campaign Manager provides you with the ability to understand each of your customers at an individual level. Posted: February 16, 2004 \| Published: February 1, 2004 Topics: Campaign Management \| Campaign Management Software \| Contact Management \| Customer Profiles

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