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	Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought sponsored by IBM WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers. Posted: May 14, 2008 \| Published: September 1, 2007 Topics: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service Best Practices \| Data Centers \| Demographic Profiles \| Food and Beverage Industry \| Retail Channels \| Retail Trade Industry \| Supply Chains

	The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction sponsored by Genesys WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. Posted: March 24, 2008 \| Published: March 1, 2008 Topics: Contact Centers \| Contact Management \| CRM Services \| Customer Profiles \| Customer Service \| Surveys \| User Experience

	How to Provide World-Class Customer Service in Small and Midsized Businesses sponsored by Cisco Systems, Inc. WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers. Posted: February 22, 2008 \| Premiered: February 21, 2008 Topics: CRM \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Self-Service \| Customer Service Best Practices \| Customer Support Software \| Customers

	Delivering Customer Value: Innovative Approaches to Maintain Competitive Success sponsored by SAP America Inc WHITE PAPER - Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers. Posted: February 2, 2008 \| Published: July 1, 2007 Topics: CRM \| CRM Software \| Customer Profiles \| Customer Satisfaction \| Sales \| Sales and Marketing Software \| SMBs \| User Experience

	Vertical Views: Latest Retail Fashion - Identifying and Catering to Frequent Customers by Steve Ulfelder sponsored by CIO Decisions JOURNAL ARTICLE - Retail's greatest business challenge today is competing on the customer experience. Posted: May 10, 2005 \| Published: April 1, 2005 Topics: Business Intelligence \| Customer Profiles \| Retail Trade Industry

	Initiate Identity Hub™ 5.2 Software Adds New Platforms, More Integration Options and New Web-based Reporting sponsored by Initiate Systems, Inc. PRESS RELEASE - Initiate Systems, Inc., a leading provider of customer data integration (CDI) software and services for the on-demand enterprise, today announced the availability of Initiate Identity Hub 5.2™ software, the company's next-generation CDI product. Posted: August 5, 2004 \| Published: July 26, 2004 Topics: Customer Profiles \| Data Integration

	Initiate Identity Hub™ 5.1 Software sponsored by Initiate Systems, Inc. PRODUCT OVERVIEW - Initiate Identity Hub 5.1 software makes many more configurability options available to system administrators, which enables them to fine-tune the program to better suit their business objectives. Posted: August 5, 2004 \| Published: August 1, 2004 Topics: Customer Profiles \| Data Integration

	bxCommerce: Demo sponsored by bx.com SOFTWARE DEMO - bxCommerce offers comprehensive order processing management that include all the capabilities you need to fully automate your systems. Posted: May 12, 2004 \| Published: May 12, 2004 Topics: Customer Profiles \| eCommerce Software \| Electronic Catalog Management \| Inventory Management \| Order Management Systems

	bxCommerce Version 7 sponsored by bx.com PRODUCT OVERVIEW - bxCommerce offers comprehensive order processing management that include all the capabilities you need to fully automate your systems. Posted: May 12, 2004 \| Published: May 12, 2004 Topics: Customer Profiles \| eCommerce Software \| Electronic Catalog Management \| Inventory Management \| Order Management Systems

	NuEdge Customer Miner sponsored by NuEdge Systems PRODUCT OVERVIEW - NuEdge Customer Miner delivers business relevant information to each end user in the format they need without taxing marketing and IT resources and without compromising data security. Posted: February 16, 2004 \| Published: February 13, 2004 Topics: Business Intelligence Software \| Campaign Management \| Campaign Management Software \| Customer Profiles \| Dashboards \| Data Mining \| Data Mining Software

	NuEdge Campaign Manager sponsored by NuEdge Systems PRODUCT LITERATURE - NuEdge Campaign Manager provides you with the ability to understand each of your customers at an individual level. Posted: February 16, 2004 \| Published: February 1, 2004 Topics: Campaign Management \| Campaign Management Software \| Contact Management \| Customer Profiles

	NuEdge Suite: Gaining the Edge sponsored by NuEdge Systems BROCHURE - NuEdge Suite has integrated a proven campaign management solution with the full compliment of business intelligence tools from Business Objects® to provide a unique, focused, approach to marketing automation. Posted: February 16, 2004 \| Published: February 1, 2004 Topics: Campaign Management \| Campaign Management Software \| Customer Profiles \| Dashboards \| Data Mining \| Data Mining Software \| Financial Services Industry \| Marketing Information Systems \| Query Tools

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Special Report

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM

Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

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