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Customer Satisfaction
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	The Pursuit of the Perfect Order sponsored by Inovis WHITE PAPER - In this context, "order" means the full order lifecycle, encompassing a variety of supply chain interactions including the exchange of requests for quotations and purchase orders. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Business Process Automation \| Business Process Management \| Customer Satisfaction \| Manufacturing \| ROI

	Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems sponsored by Cisco Systems, Inc. WHITE PAPER - In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Customer Satisfaction \| Hardware \| Internet Access \| LAN \| Security \| Software \| VPN

	The CMI Model: Managing Inventory outside the Four Walls sponsored by Clear Spider Inc. WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology. Posted: September 1, 2008 \| Published: September 1, 2008 Topics: Competition \| CRM \| Customer Data Management \| Customer Satisfaction \| Customer Self-Service \| Inventory Management \| Outsourcing \| Sales \| Security \| Vendors

	TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software sponsored by Parature, Inc. CASE STUDY - Parature Customer Service software reduced time on manual administrative activities by 25 percent and not the team closes tickets 25 percent faster. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: Customer Satisfaction \| Customer Service \| Software

	Essential Email Reporting Made Easy sponsored by Sirana Software WEBCAST - View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization. Posted: August 28, 2008 \| Premiered: August 28, 2008 Topics: CRM Services \| CRM Software \| Customer Data Management Software \| Customer Satisfaction \| Data Center Management \| Organization Change Management \| Professional Services Industries

	Five Myths of Infrastructure Monitoring sponsored by Hewlett-Packard Company WHITE PAPER - This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction. Posted: August 28, 2008 \| Published: August 27, 2008 Topics: Application Performance Management \| Customer Satisfaction \| Reporting Software \| User Experience

	The Art of Storage sponsored by Dell, Inc. CASE STUDY - Dell iSCSI solution simplifies storage management for MisterArt.com, supporting 80 percent business growth and nearly two times better performance. Posted: August 27, 2008 \| Published: August 27, 2008 Topics: Customer Satisfaction \| Fibre Channel \| Hardware \| Productivity \| SAN \| Storage Capacity \| Storage Management \| Testing

	Resource Center sponsored by AMD WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions. Posted: August 26, 2008 \| Published: August 22, 2008 Topics: Application Server Hardware \| Application Server Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service Best Practices \| Customer Support Software \| Multi-core Processors \| Server Virtualization \| Web Server Software

	Enhancing IT Support with Knowledge Management sponsored by CA WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented. Posted: August 25, 2008 \| Published: August 25, 2008 Topics: Best Practices \| Customer Satisfaction \| IT Service Management \| ITIL \| Knowledge Management

	Silverpop Vtrenz Webinar: "Do More. Earn More. Automate BtoB Marketing Tasks" sponsored by Vtrenz, Inc WEBCAST - B2B marketers have a broad range of responsibilities, from tactical execution to strategic visioning & scramble to fill the sales pipeline with leads, build their teams, establish standard processes and demonstrate a ROI. Posted: August 22, 2008 \| Premiered: August 22, 2008 Topics: B2B \| B2B Integration \| B2B Integration Software \| B2B Online Trading \| Budgeting \| Customer Satisfaction \| Marketing \| ROI

	Mobility Trends in Financial Services sponsored by Avaya Inc. WHITE PAPER - In an executive interview, Avaya's Humphrey D. Chen discusses the role of mobility solutions as catalysts for worker productivity and customer satisfaction in the Financial Services industry. Posted: August 22, 2008 \| Published: August 22, 2008 Topics: Customer Satisfaction \| Financial Services \| Mobile Device Management \| Mobile Workers \| Security \| VoIP \| Wi-Fi

	Becoming Value-driven: Focusing on What Matters Most sponsored by Telelogic, An IBM Company WHITE PAPER - This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs. Posted: August 20, 2008 \| Published: August 20, 2008 Topics: Business Intelligence \| Business Intelligence Software \| Competition \| Cost Benefit Analysis \| Customer Satisfaction \| Market Trends \| Portfolio Management (Finance) \| Product Management \| Project Management \| Regulations \| Revenue Projections

	The Benefits of Virtualizing Citrix XenApp with Citrix XenServer sponsored by Citrix PODCAST - Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business. Posted: August 20, 2008 \| Premiered: August 20, 2008 Topics: Application Service Providers \| Capacity on Demand \| Cost Benefit Analysis \| Customer Satisfaction \| Desktop Management \| IT Asset Management \| Security \| Server Virtualization \| Strategic Planning

	Customer Relationship Management - Integration for a Customer Centric View sponsored by Sage (UK) Limited WHITE PAPER - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Satisfaction \| Customer Service \| Manufacturing \| ROI \| Sales \| Software

	Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix Implementations sponsored by Sage (UK) Limited WHITE PAPER - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Satisfaction \| Manufacturing \| Marketing \| Productivity \| ROI \| Sales \| Vendors

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