WHITE PAPER - Enterprises are always seeking to cut costs and optimize resource utilization. Now, in this harsh economic climate, the need is more compelling than ever. This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations.
Posted: November 20, 2009 | Published: August 1, 2009


Topics:  Collaboration | Communications Hardware | Communications Systems | Economic Environment | Microsoft Exchange | Microsoft Office | Mobile Workers | Teleconferencing Software | Unified Messaging | VoIP | Web Conferences

WHITE PAPER - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Posted: June 22, 2009 | Published: April 1, 2009


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | Economic Environment | IT Spending | Service Level Management | SLA | Strategic Planning | TCO

WHITE PAPER - This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
Posted: October 27, 2009 | Published: October 27, 2009


Topics:  CIOs | Customer Satisfaction | Data Migration | Economic Environment | Enterprise Applications Software | Linux | SQL Server | Systems Management | TCO | UNIX | Windows Server 2003

WEBCAST - View this mediacast and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.
Posted: November 9, 2009 | Premiered: February 20, 2009


Topics:  Budgeting | Business Continuity Planning | Data Management | Disk Backups | Economic Environment | Solid State Disks | Storage Best Practices | Storage Capacity | Strategic Planning

WEBCAST - This webcast presents tips on smarter business intelligence in a down economy. Learn how to position your organization on a "platform of believability" with a single, reliable view of company-wide data. This approach allows for the right information at the right time, making agile, high-risk decisions easier.
Posted: August 6, 2009 | Premiered: July 8, 2009


Topics:  Business Continuation Services | Business Intelligence | Business Intelligence Software | Business Management | Business Performance Management | Business Process Management | Business Systems | Economic Environment

WEBCAST - Join Forrester analyst Galen Schreck for a discussion on maintaining readiness for recovery in 2010. He shares ideas on the topic, starting with consolidation and infrastructure, combining virtualization and automation to reduce your cost, making better hardware decisions, and optimizing your data center facilities.
Posted: July 30, 2009 | Premiered: July 30, 2009


Topics:  Business Activity Monitoring | Business Architectures | Business Environment | Business Intelligence | Business Management | Data Center Infrastructure Efficiency | Economic Environment | ROI

WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Posted: September 15, 2009 | Published: April 8, 2009


Topics:  CRM | CRM Analytics | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Economic Environment

WHITE PAPER - This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
Posted: June 12, 2009 | Published: March 1, 2009


Topics:  Best Practices | Business Continuity Planning | CIOs | Cloud Computing | Competition | Data Center Management | Economic Environment | IT Managers | IT Services | Regulatory Compliance | Web Services

ANALYST BRIEF - Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.
Posted: April 2, 2009 | Published: August 1, 2007


Topics:  Economic Environment | Email Management | Email Management Services | Instant Messaging Software | Unified Messaging | Unified Messaging Systems

WHITE PAPER - The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
Posted: June 10, 2009 | Published: January 8, 2009


Topics:  CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Economic Environment

WHITE PAPER - This paper discusses how an organization can Survive poor economic conditions with strategic thinking and use of Project ERP by managing a downturn like a variance in a project.
Posted: June 19, 2009 | Published: May 22, 2009


Topics:  Economic Environment | ERP | ERP Software | Manufacturing | Manufacturing Execution Systems | Manufacturing Systems | Project Management | Project Management Software

WHITE PAPER - More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
Posted: June 22, 2009 | Published: June 1, 2009


Topics:  Business Process Management | CIOs | Economic Environment | IT Asset Management | IT Governance | IT Infrastructure | IT Management | IT Outsourcing Services | IT Services | IT Spending | IT Systems

WEBCAST - View this mediacast and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.
Posted: February 20, 2009 | Premiered: February 20, 2009


Topics:  Budgeting | Business Continuity Planning | Data Management | Disk Backups | Economic Environment | Solid State Disks | Storage Best Practices | Storage Capacity | Strategic Planning

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

ANALYST REPORT - This white paper will show that by improving process flexibility and transparency, not only can employees and systems adapt more easily to changing requirements, but existing infrastructure and applications can run more smoothly together for longer, thus raising ROI.
Posted: February 25, 2009 | Published: December 1, 2008


Topics:  Business Process Management | Business Processes | Database Management | Economic Environment | IT Infrastructure | Oracle (Product) | SMBs