Help Desks Case Studies, Webcasts and IT White Papers

Security Park, the leading online news site for security professionals

Security News Security companies Jobs forum Knowledge base White papers Research library Security books Special reports Security links Security events Classifieds Directory GET LISTED!

Access Control Biometrics CCTV Intruder Alarms IT Security Manned Guarding Perimeter Protection Physical Security Remote Monitoring Security Services Fire, Health & Safety Other Security Products

Bank and financial services security Buildings and office security Education and school security Entertainment and events security Homeland and Government security Hospital and healthcare security Infrastructure and utilities security Manufacturing and industrial security Public sector security Residential and home security Retail security SME security Sports and recreational security Transport and logistics security

Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

Need a
reference book?
Find it on Amazon:

Security books and magazines in association with Amazon.co.uk

SecurityPark Research Library

IT Management > IT Departments >


Help Desks
SEE: Related Topics

All

Limit Results:

Sort by:

1 - 15 of 19 Matches

1 2 Next


	Call Center Management: Planning, Scheduling, Historical and Real Time Statistics sponsored by DeskFlex WHITE PAPER - This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. Posted: September 1, 2008 \| Published: August 28, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Help Desks \| Service Level Management \| Staffing

	Jobfox Stays ahead of Brisk Growth with Customer Self-Service sponsored by Parature, Inc. CASE STUDY - In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Customer Service \| Email \| Help Desk Management \| Help Desks \| Software as a Service \| Spreadsheets

	TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software sponsored by Parature, Inc. CASE STUDY - In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: Customer Satisfaction \| Database Management \| Database Performance Management \| Help Desks \| Software \| Software as a Service

	Desktop Delivery: Making Desktop Virtualization Work sponsored by Citrix WHITE PAPER - This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization. Posted: August 20, 2008 \| Published: August 20, 2008 Topics: Desktop Management \| Help Desks \| Password Management Software \| Passwords \| Personalization \| ROI \| Security Software \| TCO

	IT Benefits of an Integrated Solution sponsored by Centennial Software WEBCAST - View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms. Posted: July 22, 2008 \| Premiered: July 1, 2008 Topics: Application Deployment \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Infrastructure \| Patch Management \| Policy-Based Network Management \| Policy-Based Network Management Software \| Remote Control Software \| Web-Based Self-Service

	Best Practices for Home Agents sponsored by Avaya Inc. WHITE PAPER - Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. Posted: June 2, 2008 \| Published: February 1, 2008 Topics: Best Practices \| Business Continuity Planning \| Contact Centers \| Help Desks \| Security \| VoIP

	The Many Faces of Single Sign On sponsored by Quest Software WHITE PAPER - Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves. Posted: May 16, 2008 \| Published: March 1, 2008 Topics: Data Encryption \| Help Desks \| Passwords \| Security \| User Authentication \| Web Access \| Wi-Fi

	Numara® FootPrints 8: Service Management that Serves the Business sponsored by Numara Software WEBCAST - The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage. Posted: March 28, 2008 \| Premiered: March 1, 2008 Topics: Application Deployment \| Best Practices \| Business IT Alignment \| Business Process Automation \| Change Management \| Customer Satisfaction \| Help Desk Software \| Help Desks \| Web Applications Software \| Workflow Software

	Numara® Track-It! 8 Overview Webinar sponsored by Numara Software WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. Posted: March 28, 2008 \| Premiered: March 1, 2008 Topics: Customer Service \| Email \| Help Desk Management \| Help Desk Software \| Help Desks \| IT Asset Management \| Productivity \| Reporting Software \| User Experience

	Numara® FootPrints Change Management: Solutions for Automating and Managing Change sponsored by Numara Software WEBCAST - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. Posted: March 28, 2008 \| Premiered: March 1, 2008 Topics: Business Process Management \| Change Management \| Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| Sarbanes-Oxley Compliance \| Workflow Software

	5 Challenges to Effectively Managing Your Remote Systems sponsored by Dell, Inc. WHITE PAPER - In evaluating solutions that address the challenges raised in this brief, there are two primary areas of consideration: the capabilities of the solution, and the deployment and ongoing ease of use of the solution. Posted: March 20, 2008 \| Published: January 1, 2006 Topics: Backups \| Desktop Management \| Help Desks

	IT HelpDesk Solution sponsored by Extraview Corporation SOFTWARE LISTING - ExtraView IT HelpDesk provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. Posted: March 10, 2008 \| Published: January 1, 2006 Topics: Help Desks

	Stopping Spam and Other E-Mail Threats sponsored by Cisco Systems, Inc. PODCAST - Spam and other e-mail scams are costing American business $10 billion annually in lost productivity, wasted IT resources, and help desk costs. Posted: February 22, 2008 \| Premiered: September 20, 2007 Topics: Antispam \| Authentication \| Email Management \| Email Security \| Help Desks \| Productivity \| Small Businesses \| Small to Medium-Sized Businesses \| SMBs \| Spam

	CompuCom Service Desk Overview sponsored by CompuCom Systems, Inc. PRODUCT OVERVIEW - An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business. Posted: October 29, 2007 \| Published: August 1, 2007 Topics: Change Management \| Customer Service Best Practices \| Help Desk Management \| Help Desks \| IT Infrastructure \| Network Best Practices \| Service Level Management

	The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends sponsored by CompuCom Systems, Inc. WHITE PAPER - Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change. Posted: October 29, 2007 \| Published: August 1, 2007 Topics: Change Management \| Customer Service Best Practices \| Help Desk Management \| Help Desks \| IT Infrastructure \| Network Best Practices \| Service Level Management

1 - 15 of 19 Matches

1 2 Next

Library Home | Advertise with Us | Product Library

SecurityPark Research Library Copyright © 1998-2008 Bitpipe, Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.
webmaster@bitpipe.com

Special Report

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software
sponsored by Parature, Inc.

In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.

Today's Top Reports

Most Popular Reports on:

Help Desks

Desktop Delivery: Making Desktop Virtualization Work

sponsored by Citrix

5 Challenges to Effectively Managing Your Remote Systems

sponsored by Dell, Inc.

Help Desk Warning Signs: Is it Time to Consider Outsourcing?

sponsored by ABS Associates, Inc.

KnowledgeAlert!
Sign up for a free newsletter with White Papers, Case Studies and Product Info on: Help Desks
E-mail Address