WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | ITIL | Service Level Management

PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | IT Service Management | ITIL | Service Level Management | Systems Management

WEBCAST - This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog accordi...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Best Practices | IT Management Services | ITIL

WHITE PAPER - This white paper will describe five key areas of email archiving implementation, drawing upon real world examples and experiences, to explore all the important issues that can impact total cost.
Posted: October 7, 2008 | Published: October 3, 2008


Topics:  Backup Software | Email Archiving | Email Archiving Software | IT Management Services | Storage Management

WHITE PAPER - Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Data Management | Financial Management | IT Management Services | ITIL | Mainframe Operating Systems | Service Level Management | SLA | Systems Management

SOFTWARE DEMO - See how Rev-Trac SAP change control technology from Revelation Software Concepts can automatically enforce your change control procedures to ensure your processes are being adhered to, minimizing risk to stable systems and meeting your audit.
Posted: July 29, 2008 | Published: July 29, 2008


Topics:  Application Life-Cycle Management | Audit Trails | Business Process Management | Business Process Management Software | Change Management | IT Management Services | SAP (Product) | Software Configuration Management

WHITE PAPER - Master data management solutions helps organizations maximize the value of postmerger integrations, manage the product lifecycle, meet regulatory requirements and improve the effectiveness of transactional and reporting systems.
Posted: June 26, 2008 | Published: January 1, 2007


Topics:  Data Center Management | Data Quality | IT Management Services | Master Data Management | SAP (Product) | Standards

CASE STUDY - See how Children's Health Associates, the largest private pediatric medical practice in the US, found a reliable and safe alternative to a standard Internet terminal system to achieve their IT goals.
Posted: May 10, 2008 | Published: January 1, 2007


Topics:  Desktop Applications Management | Health Care Industry | IT Management Services | Networking | Server Virtualization | Terminal Server Hardware | Terminal Server Software | Thin Client Hardware

WEBCAST - Join us as we examine ways to improve efficiency through outsourcing or out-tasking, plus, special guests discuss how and why to go multinational the day you open your doors.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  IT Management Services | Leadership | Medium-Sized Businesses | Outsourcing | Training

WHITE PAPER - This report highlights Oracle's Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.
Posted: February 18, 2008 | Published: December 1, 2007


Topics:  Bandwidth Management | Business IT Alignment | Customer Service | Enterprise | IT Governance | IT Management Services | ITIL | ITSM | Metrics | Oracle (Product) | Performance Testing

PRODUCT LITERATURE - This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service.
Posted: October 29, 2007 | Published: October 29, 2007


Topics:  IT Management Services | Software Development Life-Cycles | Software Development Methodologies | Software Development Tools | Software Project Management | Software Quality Assurance | Software Testing

WHITE PAPER - This resource center gives complete access to white papers, webcasts, demos, case studies and audiocasts on System Center.
Posted: October 16, 2007 | Published: October 1, 2007


Topics:  Applications Management | High Availability | IT Asset Management | IT Management | IT Management Services | ROI | TCO

JOURNAL ARTICLE - Brian Madison is a wanted man. As the director of information services at Metalwest LLC, Madison is at the center of a business that might not sound sexy: selling flat-rolled metal products such as stainless steel and aluminum.
Posted: November 13, 2006 | Published: November 1, 2006


Topics:  Hosting Services | IT Management Services | Server Hardware | SMBs