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Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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	Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution sponsored by Microsoft CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. Posted: August 25, 2009 \| Published: July 25, 2008 Topics: Automotive Industry \| Call Center Management \| Call Center Software \| CRM \| CRM Software \| Customer Data Management \| Customer Support Software \| IT Departments \| IT Service Centers \| Productivity

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