WHITE PAPER:   Posted: July 2, 2008 | Published: June 1, 2006
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.

WEBCAST:   Posted: July 2, 2008 | When: July 2, 2008
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

WEBCAST:   Posted: July 2, 2008 | When: July 1, 2008
In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.

WEBCAST:   Posted: July 2, 2008 | When: January 1, 2008
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.

WHITE PAPER:   Posted: June 26, 2008 | Published: June 1, 2008
This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.

WHITE PAPER:   Posted: June 26, 2008 | Published: April 1, 2008
For the past decade, business executives have had two ongoing IT issues that they have been consistently concerned with: how to better align IT to the overall business strategy and getting more business value from IT investments.

WHITE PAPER:   Posted: June 19, 2008 | Published: June 1, 2008
This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management

WHITE PAPER:   Posted: June 18, 2008 | Published: May 1, 2008
This white paper outlines the new concept of a CMDB or Configuration Management System and the best ways to federate with existing data repositories.

WHITE PAPER:   Posted: June 18, 2008 | Published: April 1, 2008
Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.

WHITE PAPER:   Posted: June 18, 2008 | Published: November 1, 2007
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

WHITE PAPER:   Posted: June 12, 2008 | Published: June 12, 2006
In this white paper learn about asset management solutions with a comprehensive view of all asset types, including production, facilities, transportation and IT.

WHITE PAPER:   Posted: June 12, 2008 | Published: June 1, 2007
In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal.

WHITE PAPER:   Posted: June 12, 2008 | Published: December 1, 2007
Read this white paper to learn how your organization can leverage ITIL best practices and better develop visibility to make better decisions based on accurate, comprehensive and timely data.

WHITE PAPER:   Posted: June 4, 2008 | Published: June 1, 2008
Explore the benefits of ITIL and IT service management (ITSM) and how ITSM will give IT administrators the tools they need to get a handle on the costs, the value and increase the efficiencies of their operations.

WHITE PAPER:   Posted: May 19, 2008 | Published: April 1, 2008
A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements.