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Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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	eBook: Lean ITSM Methods in Lean Times sponsored by SearchCIO.com EBOOK - As IT shops continue to look forways to cut costs, increase efficiency and improve service,many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization. Posted: November 20, 2009 \| Published: November 20, 2009 Topics: CIOs \| IT Service Management \| ITIL \| Portfolio Management (IT Management) \| Project Management

	CA Spectrum Service Assurance Product Brief sponsored by CA PRODUCT OVERVIEW - Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits. Posted: November 20, 2009 \| Published: November 20, 2009 Topics: Dashboards \| IT Infrastructure \| IT Management \| IT Service Management \| Quality Control \| Service Level Management

	CA Service Assurance Webcast: Transforming IT in Lean Times sponsored by CA WEBCAST - Many companies face IT challenges related to visualization, integration, discovery and mapping, prioritization, predictive strategies, and reporting accuracy. This webcast addresses these challenges and explains how CA's approach to service quality is both effective and cost-conscious in lean times. Posted: November 20, 2009 \| Premiered: November 20, 2009 Topics: Content Delivery \| Content Management \| IT Management \| IT Service Management \| IT Systems \| Reporting Software

	EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap sponsored by CA WHITE PAPER - Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story. Posted: November 19, 2009 \| Published: October 19, 2009 Topics: Business Intelligence \| Business IT Alignment \| Business Process Management \| Business Systems \| Dashboards \| IT Management \| IT Service Management \| IT Services

	End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization sponsored by Hewlett-Packard Company WHITE PAPER - This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users. Posted: November 13, 2009 \| Published: October 30, 2008 Topics: Business IT Alignment \| IT Management \| IT Service Management \| Linux \| Software Virtualization \| UNIX \| Virtual Machine \| VM

	Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency sponsored by Hewlett-Packard Company WHITE PAPER - This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures. Posted: November 13, 2009 \| Published: May 25, 2009 Topics: Business Service Management \| Change Management \| Configuration Management \| Data Center Management \| IT Management \| IT Managers \| IT Service Management \| Server Virtualization \| TCO

	Managing Operator Networks as an Outsourcing Service sponsored by Alcatel-Lucent EGUIDE - Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more. Posted: November 13, 2009 \| Published: November 13, 2009 Topics: IT Service Management \| IT Services \| Network Management \| Network Operations Centers \| Network Service Providers \| Outsourcing \| Telecom Provisioning \| Telecom Spending \| Telecommunications Networks \| Telecommunications Services

	Tivoli Beat Article: Seamlessly Link IT Development and Operations sponsored by IBM TECHNICAL ARTICLE - This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets. Posted: November 12, 2009 \| Published: November 12, 2009 Topics: Business Intelligence \| Business IT Alignment \| Change Management \| Configuration Management \| IT Asset Management \| IT Governance \| IT Management \| IT Service Management

	IBM Service Management: Visibility. Control. Automation sponsored by IBM BROCHURE - This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value. Posted: November 12, 2009 \| Published: June 25, 2009 Topics: Business Activity Monitoring \| Business Intelligence \| Business IT Alignment \| Business Management \| IT Service Management \| IT Services \| Performance Testing

	Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing Energy IBM Tivoli sponsored by IBM WHITE PAPER - This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers. Posted: November 12, 2009 \| Published: August 11, 2008 Topics: Data Center Consolidation \| Data Center Cooling \| Data Center Infrastructure Efficiency \| Data Center Power Management \| Data Centers \| Green Data Center \| Green Storage \| IT Asset Management \| IT Service Management

	Service Catalog Management sponsored by Axios Systems WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits. Posted: November 12, 2009 \| Premiered: November 5, 2009 Topics: Business Service Management \| Cataloging (Information Management) \| Customer Service \| IT Infrastructure \| IT Service Management \| IT Services \| Service Level Management \| SLA

	CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. Posted: November 11, 2009 \| Published: November 11, 2009 Topics: CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| CTOs \| IT Departments \| IT Management \| IT Service Management \| IT Utility Services \| TCO

	Seeding the Clouds: Key Infrastructure Elements of Cloud Computing sponsored by IBM WHITE PAPER - This paper describes a high-level cloud computing infrastructure services framework and the underlying technology enablers, such as virtualization, automation, self-service portal, monitoring and capacity planning. It also discusses examples of, and the value propositions for, certain data centers that have been built in this manner to date. Posted: November 11, 2009 \| Published: February 24, 2009 Topics: Capacity Planning \| Cloud Computing \| Data Center Management \| IT Infrastructure \| IT Service Management \| Server Virtualization

	CIO Decisions eZine: ITSM Managing for Efficiency and Effectiveness sponsored by SkillSoft Corporation EZINE - IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation. Posted: November 10, 2009 \| Published: November 10, 2009 Topics: Business IT Alignment \| Business Performance Management \| Business Process Automation \| Business Process Management \| CIOs \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| ITIL

	The Trends and Direction of Enterprise Architecture (EA) sponsored by Infosys Technologies Limited ANALYST REPORT - Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility. Posted: November 4, 2009 \| Published: February 1, 2009 Topics: Business IT Alignment \| Business Process Management \| CIOs \| Enterprise \| Enterprise Architectures \| IT Asset Management \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Spending \| Strategic Planning \| Surveys

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