WHITE PAPER - APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
Posted: July 30, 2008 | Published: July 1, 2008


Topics:  Architectures | Cooling Equipment | Customer Service | Customer Support Software | Globalization | Management Service Providers | Service Level Management | UPS

WHITE PAPER - This whitepaper is based on an OnForce/TechTarget webcast entitled "Outsourcing Systems Management". The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Benefits | Best Practices | Business Process Outsourcing | CRM | Management Service Providers | Outsourcing | ROI | Server Management | Storage Management | Systems Management

WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

EDITORIAL RESOURCE GUIDE - Managing storage capacity is a major problem for many organizations these days. Read this eGuide for a number of expert articles and tips that focus on how channel professionals can help their clients effectively address their storage capacity problems.
Posted: June 27, 2008 | Published: June 27, 2008


Topics:  Capacity Planning | Continuous Data Protection | Data Replication | Management Service Providers | Storage Best Practices | Storage Capacity | Storage Management Software | Storage Provisioning | VARs

WEBCAST - In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.
Posted: June 27, 2008 | Premiered: June 27, 2008


Topics:  CRM | IT Best Practices | Management Service Providers | Outsourcing | Software as a Service | Systems Management | Systems Management Services | VARs

PODCAST - In an accompanying podcast, the Channel Media Group's Stephen J. Bigelow examines the pros and cons of on-site systems management. Find out what the advantages and disadvantages are as you keep an eye on market dynamics and strive to stay competitive.
Posted: June 27, 2008 | Premiered: June 27, 2008


Topics:  CRM | IT Best Practices | Management Service Providers | Outsourcing | Software as a Service | Systems Management | Systems Management Services | VARs

WHITE PAPER - Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system?
Posted: February 22, 2008 | Published: January 1, 2007


Topics:  Application Life-Cycle Management | Budgeting | Customer Service | IT Consulting Services | IT Management | Management Service Providers | Market Research | Operational Support Systems | Outsourcing | Small to Medium-Sized Businesses | SMBs | Videoconferencing Software

SOFTWARE LISTING - The experience we've gained working alongside many of Europe's leading names in the construction and engineering industries tells us that each industry sector is subject to its own unique requirements.
Posted: February 11, 2008 | Published: February 7, 2007


Topics:  ERP | Management Service Providers | Procurement

TRIAL SOFTWARE - Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Application Life-Cycle Management | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Backup Software | Data Migration | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Remote Network Management | VARs

WHITE PAPER - This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

JOURNAL ARTICLE - Midmarket companies are arriving in ever-greater numbers at that critical build-versus-outsource decision point. There are many paths to take.
Posted: June 2, 2006 | Published: April 1, 2006


Topics:  CIOs | Co-Location Facilities | Data Center Consolidation | Data Centers | Hosting Services | IT Outsourcing Services | Management Service Providers | Outsourcing | SMBs | Vendor Selection