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	On Demand Remote Desktop Support Trial sponsored by NTR Global TRIAL SOFTWARE - Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office. Posted: August 6, 2008 \| Published: August 6, 2008 Topics: Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	A Closer Look at SaaS Purchasing Behaviors and Attitudes sponsored by Citrix Online - GotoMyPC WHITE PAPER - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of... Posted: July 3, 2008 \| Published: July 3, 2008 Topics: CRM \| ERP \| Human Resources Services \| Project Management \| Remote Support Services \| ROI \| Software as a Service

	How to Calculate the ROI of Remote Support sponsored by Citrix Online - GotoAssist WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. Posted: July 2, 2008 \| Published: January 1, 2007 Topics: Customer Satisfaction \| Help Desk Management \| Help Desk Software \| Remote Support Services \| ROI

	IT Leadership Strategy: How to Provide World-Class Help Desk Support sponsored by Citrix Online - GotoAssist WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. Posted: July 2, 2008 \| Premiered: July 2, 2008 Topics: IT Service Management \| Remote Support Services \| ROI

	Best Practices for Remote Support and Services sponsored by Citrix Online - GotoAssist CASE STUDY - After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. Posted: July 2, 2008 \| Published: June 25, 2006 Topics: Call Center Management \| Customer Satisfaction \| Remote Support Services \| Web Services

	Leading the Way in Managed Services sponsored by Zenith Infotech WHITE PAPER - Read this white paper to learn about a hosted remote management platform that meets the stringent criteria of a mature managed services and remote management delivery platform. Posted: July 1, 2008 \| Published: July 1, 2008 Topics: Data Management \| Remote Access Protocols \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Support Services \| VARs

	Podcast: Delivering Secure Content to Remote Mobile Users: How to Build a CDN sponsored by F5 Networks PODCAST - This podcast examines how an enterprise content delivery network (eCDN) can help your company distribute content closer to remote users while maintaining high availability, DOS protection, and compliance requirements. Posted: April 28, 2008 \| Premiered: April 28, 2008 Topics: Content Networking \| DOS \| High Availability \| Remote Access Routers \| Remote Access Software \| Remote Support Services \| Remote Users \| Web Application Security

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IT Leadership Strategy: How to Provide World-Class Help Desk Support
sponsored by Citrix Online - GotoAssist

Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

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