WHITE PAPER - For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Cloud Computing | IT Service Management | Network Management | Network Monitoring | Network Service Providers | Service Level Management | SLA | SLA Management Services

EGUIDE - In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.
Posted: November 2, 2009 | Published: October 30, 2009


Topics:  Managed Security Services | Outsourcing | Security | Security Management | SLA | SLA Management Services

WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: October 28, 2009 | Premiered: October 28, 2009


Topics:  IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Management | Server Provisioning | Service Level Management | SLA | User Needs Assessments | Virtual Machine

DATA SHEET - Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.
Posted: October 27, 2009 | Published: October 27, 2009


Topics:  Data Center Management | IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Virtualization | SLA

WHITE PAPER - This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
Posted: October 27, 2009 | Published: October 27, 2009


Topics:  Data Center Consolidation | Data Centers | High Availability | IT Infrastructure | Microsoft Hyper-V | SAN | Server Consolidation | Server Management | Server Provisioning | Server Virtualization | SLA | SMBs | Systems Management | TCO | VM | WAN

WHITE PAPER - In this paper Gomez poses several questions to Tim Grieser, vice president of IDC's Enterprise System Management Software program, on behalf of Gomez's customers. Read on to learn the answers to some of the most important questions regarding web-based applications.
Posted: October 5, 2009 | Published: October 5, 2009


Topics:  Application Development | Application Performance Management | Best Practices | Content Delivery | SLA | SOA | Software as a Service | Web Applications Architectures | Web Applications Management

WHITE PAPER - In addition to the functionality of the Standard version, InterScan Messaging Hosted Security Advanced adds flexible content filtering rules and the option to add email encryption. This white paper explains each of these features and provides sample use cases to assist in their application.
Posted: September 30, 2009 | Published: September 15, 2008


Topics:  Content Management | Email Management | Email Security | Email Security Services | Email Security Software | Email Threats | Messaging Security | SLA

WHITE PAPER - All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.
Posted: September 28, 2009 | Published: September 28, 2009


Topics:  Backups | Clustering | Data Center Management | Data Centers | Downtime | High Availability | Load Balancing | Network Monitoring | Network Performance | SLA | Systems Management | Windows Server Software

WHITE PAPER - In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more.
Posted: September 25, 2009 | Published: February 19, 2009


Topics:  Email | Email Management | Email Security | Email Threats | Messaging Security | SLA | Spam | Virus Protection

WEBCAST - Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
Posted: September 24, 2009 | Premiered: September 17, 2009


Topics:  Data Centers | Java | Job Scheduling Software | Linux | Log Management | Network Monitoring | Production Scheduling Software | Server Management | SLA | System i | Systems Maintenance | Systems Management Software

WHITE PAPER - Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.
Posted: September 24, 2009 | Published: September 17, 2009


Topics:  Data Centers | Job Scheduling Software | Log Management | Network Monitoring | Reporting Software | Server Management | SLA | System i | Systems Maintenance | Systems Management

WHITE PAPER - Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise.
Posted: September 24, 2009 | Published: September 17, 2009


Topics:  Data Centers | Debugging | Job Scheduling Software | Log Management | Network Monitoring | Reporting Software | SLA | System i | Systems Maintenance | Systems Management | Troubleshooting

WHITE PAPER - Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
Posted: September 18, 2009 | Published: September 18, 2009


Topics:  Data Center Infrastructure Efficiency | Data Centers | IT Infrastructure | ITIL | Job Scheduling Software | Log Management | SLA | Workload Automation

WHITE PAPER - Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery.
Posted: September 18, 2009 | Published: September 18, 2009


Topics:  Backups | Business Continuity Planning | Data Security | Electronic Discovery | Email Archiving | Email Archiving Software | Email Management | Email Server Software | Messaging Security | Regulatory Compliance | SLA

VIDEOCAST - Online backup is a growing trend for small and medium-sized companies or remote and branch offices of larger organizations. Please join Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group, for an interview with Jonathon Meltzer, Iron Mountain on how Iron Mountain protects data.
Posted: September 14, 2009 | Premiered: September 14, 2009


Topics:  Cloud Computing | Continuous Data Protection | Data Recovery | Data Security | Downtime | Online Backup Software | Online Backups | Remote Access Security | Remote Backups | Remote Computing | SLA | SMBs | Storage Security