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Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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	Why Security SaaS Makes Sense Today sponsored by Webroot Software, Inc. WHITE PAPER - Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. Posted: October 10, 2008 \| Published: October 9, 2008 Topics: Business Processes \| Email Security \| Hardware \| Security \| SLA \| Software \| Software as a Service \| Spyware

	Metastorm Enterprise for Six Sigma sponsored by Metastorm WHITE PAPER - This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives. Posted: October 8, 2008 \| Published: October 8, 2008 Topics: Business Process Management \| Business Processes \| Six Sigma \| SLA

	IT Briefing: Green Storage - Balancing the Budget & Saving the Environment sponsored by Dot Hill Systems Corp. WHITE PAPER - In the world of IT, Green Storage means two things: balancing the budget and looking for ways to reduce our impact on the environment. Posted: October 8, 2008 \| Published: October 8, 2008 Topics: Environmental Compliance \| Environmental Industry \| Environmental Law \| SLA \| Storage Best Practices \| Storage Infrastructure \| UPS

	ITIL, the IT Service Catalog, and Service Level Management sponsored by newScale, Inc. WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)... Posted: October 7, 2008 \| Premiered: October 7, 2008 Topics: Customer Service \| ITIL \| Service Level Management \| SLA \| SLA Management Services

	How to Produce an Actionable IT Service Catalog sponsored by newScale, Inc. WHITE PAPER - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... Posted: October 7, 2008 \| Published: October 7, 2008 Topics: IT Infrastructure Library \| ITIL \| ITSM \| Service Level Management \| SLA

	When Content Is King sponsored by AT&T Corp WHITE PAPER - This article explains how and why some businesses are turning to vendors for Content Delivery Networks (CDNs). Posted: October 6, 2008 \| Published: October 4, 2008 Topics: Data Centers \| SLA

	Realizing the Value of the Green Data Center by Integrating Facilities and IT sponsored by IBM WHITE PAPER - White paper provides an overview of green data centers, the significant role played by direct and indirect power consumption, the technology aspects of green data center management. Posted: October 6, 2008 \| Published: October 4, 2008 Topics: Business Processes \| Business Service Management \| Data Centers \| IT Infrastructure \| SLA \| Systems Management

	What You Need to Know to Become More Productive sponsored by Cisco Systems, Inc. WHITE PAPER - To make your company become more productive it has to start with a secure network foundation that keeps your workforce connected to your customer database, business applications, and other resources wherever they go. Posted: October 6, 2008 \| Published: October 3, 2008 Topics: CRM \| Hardware \| Internet \| Networking \| Security \| SLA \| SMBs \| Software \| TCO \| VPN

	Stand and Deliver Data Protection SLA's: Strategies for Developing Data Protection Service Level Agreements sponsored by Storage Decisions and Diligent Technologies Corporation WHITE PAPER - A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement. Posted: October 1, 2008 \| Published: October 1, 2008 Topics: Backups \| Business Intelligence \| Data Storage \| Disaster Recovery \| SLA \| Virtual Tape Libraries

	Critical Success Factors Deploying Pervasive BI sponsored by Informatica WHITE PAPER - The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Business Intelligence \| Dashboards \| Data Integration \| Data Warehouses \| ERP \| SLA

	Monitor Complex Web Applications in Production Environments 24x7 sponsored by CA WHITE PAPER - The CA Wily Application Performance Management solution provides 24x7, end-to-end monitoring and management of all transactions to identify, prioritize and resolve problems before they affect your end-users and your business. Posted: September 24, 2008 \| Published: September 24, 2008 Topics: Application Performance Management \| Business Intelligence \| Customer Satisfaction \| ERP \| Performance Testing \| SLA \| SOA \| Web Services

	Effectively Managing High-Performing, Business-critical Web Applications sponsored by CA WHITE PAPER - This paper details a reliable high-performance web applications services environment that ensures the end user's ability to successfully interact with web applications while enabling it to meet service level Agreements (SLAs). Posted: September 24, 2008 \| Published: September 24, 2008 Topics: Application Performance Management \| Business Intelligence \| Server Virtualization \| SLA \| SOA \| Web Application Security \| Web Services \| Web Services Management

	Learn How to Manage Even the Most Complex Production Applications sponsored by CA WHITE PAPER - In today's web-based business environment, the success or failure of your enterprise can depend on the health and availability of your web applications. Posted: September 24, 2008 \| Published: September 24, 2008 Topics: Application Life-Cycle Management \| Application Life-Cycle Management Software \| Application Monitoring \| Application Performance Management \| Collaboration \| High Availability \| Portfolio Management (IT Management) \| SLA

	Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP sponsored by Hewlett-Packard Company WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping. Posted: September 24, 2008 \| Premiered: September 24, 2008 Topics: CMDB \| IT Service Management \| ITIL \| SLA \| SLA Management Services \| Systems Management

	Green Storage - Balancing the Budget & Saving the Environment sponsored by Dot Hill Systems Corp. WEBCAST - Dot Hill's Green Storage webcast with Tom Sheffield demonstrates practical ideas to reduce waste and conserve energy. Posted: September 23, 2008 \| Premiered: September 23, 2008 Topics: Environmental Compliance \| Environmental Industry \| Environmental Law \| SLA \| Storage Best Practices \| Storage Infrastructure \| UPS

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