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Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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	Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center sponsored by Genesys WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Communications Systems \| Contact Centers \| Customer Service \| Hardware \| Instant Messaging \| IVR \| SIP \| SMS

	TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers sponsored by Pitney Bowes Group 1 Software WHITE PAPER - This white paper traces the evolution of e-transpromo, demonstrating its increasingly important role across new media. Posted: September 3, 2008 \| Published: September 3, 2008 Topics: Cell Switching \| Customer Interaction Services \| SMS

	Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: March 25, 2008 \| Published: January 1, 2007 Topics: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

	About the GFI FAXmaker for Networks/SMTP 11 Freeware Version sponsored by GFI Software Ltd. PRODUCT OVERVIEW - GFI FAXmaker for Networks/SMTP is a network fax solution for Windows networks that allows all network users to send and receive faxes right from their desktop. Posted: November 17, 2003 \| Published: November 1, 2003 Topics: Fax Software \| Freeware \| Network Applications Software \| SMS \| SMTP

	GFI FAXmaker for Networks/SMTP Features sponsored by GFI Software Ltd. PRODUCT OVERVIEW - Fax from any Windows application. No matter which Windows application is used, anything a user creates can be faxed. Posted: November 17, 2003 \| Published: November 1, 2003 Topics: Fax Software \| Network Applications Software \| SMS \| SMTP \| Windows

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