WHITE PAPER - This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: August 5, 2008 | Published: August 1, 2008


Topics:  Customer Service | IPTV | QOS | SLA | Telecommunications Service Providers | Telecommunications Software | VoIP

WHITE PAPER - This paper defines the capabilities of hosted application solution providers, explores the value proposition for service providers and describes the characteristics that service providers should look for applications and hosted application solution.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  Application Hosting | Application Life-Cycle Management | Business Intelligence | Marketing | Networking | Telecommunications Service Providers | Telecommunications Services | Telecommunications Software

WHITE PAPER - This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
Posted: July 9, 2008 | Published: July 1, 2008


Topics:  Best Practices | Billing Services | Billing Software | Billing Systems | CRM | Customer Satisfaction | Customer Self-Service | Online Bill Paying Services | Telecommunications Service Providers

WHITE PAPER - Triple-Play changes the way the customers perceive their communication service providers.
Posted: June 20, 2008 | Published: January 1, 2005


Topics:  ISP | Telecommunications Service Providers | User Experience

WHITE PAPER - UMTS or is a leading 3G technology which is now being deployed all over the world, evolved from GSM - a 2G technology and from GPRS - a 2.5G technology.
Posted: June 20, 2008 | Published: June 1, 2008


Topics:  Standards | Telecommunications Service Providers | UMTS | WLAN

TRANSCRIPT - This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
Posted: June 20, 2008 | Published: June 1, 2008


Topics:  Accounting | Billing Systems | Compliance Best Practices | CRM | Customer Service | Marketing | Product Life Cycles | Sales Force Automation | SOA | Telecommunications Service Providers

WHITE PAPER - Convergence is happening and IP is quickly becoming the default network protocol. Effective convergence providers, as described in this paper, have designed their convergence solutions to meet the business objectives of their customers.
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Access Control | Communications Systems | Converged Networks | Network Management | Telecommunications Service Providers | WAN

BROCHURE - Motorola is introducing the Wireless Broadband Channel Partner Program, a plan that offers the successful ingredients for greater profits and true customer loyalty for your business.
Posted: November 20, 2007 | Published: November 20, 2007


Topics:  Partnerships | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services

WHITE PAPER - Internet Protocol Television (IPTV) is a cutting edge mass-market technology. This paper gives advice and lessons learned by the key successful IPTV service providers in 2007. This is also a useful introductory guide for companies considering IPTV.
Posted: September 10, 2007 | Published: February 1, 2007


Topics:  Advertising | Content Providers | Converged Networks | HDTV | Integration Testing | IP Networks | IPTV | QOS | Telecommunications Industry | Telecommunications Service Providers | Televisions

JOURNAL ARTICLE - To quote Howard Beale (played by the actor Peter Finch) in the 1976 movie Network, "I'm as mad as hell and I'm not going to take this anymore!" What am I mad about? Invoices from telecommunications providers.
Posted: September 5, 2007 | Published: September 1, 2007


Topics:  Telecom Billing Services | Telecom Billing Systems | Telecommunications Service Providers

JOURNAL ARTICLE - At SureWest Communications, bracing for change in a fiercely competitive market is the name of the game.
Posted: April 3, 2007 | Published: April 1, 2007


Topics:  Broadband Telecommunications Services | Business Process Management | IP Services | Satellite Telecommunications Industry | Telecommunications Service Providers | Triple Play Services

WHITE PAPER - In today's competitive environment- innovative solutions, enabling improved operational effectiveness, are the key to reducing costs and driving profitability.
Posted: October 19, 2005 | Published: November 1, 2004


Topics:  Systems Integration | Systems Integration Services | Telecommunications Industry | Telecommunications Service Providers | VoIP

CASE STUDY - A global telecommunication service provider wants to match its internal processes to current business objectives and make them flexible for accommodating future business models.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Business Consulting Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - The company had envisioned a new network for the future, which would help realize its goal of a scalable and reliable network.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  IT Outsourcing Services | Network Design | Network Management Services | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - One of Australia's leading telecommunications providers wished to improve its supplier arrangements in the areas of quality, cost and cycle-times.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Telecommunications Industry | Telecommunications Service Providers