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sponsored by Pitney Bowes Group 1 Software

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008

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Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services


sponsored by Ciena

WHITE PAPER - This white paper examines the control plane strategy, interoperability success and networking dividends delivered by Ciena’s CoreDirector intelligent networks.
Posted: July 1, 2008 | Published: July 1, 2008

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Topics:  Cost Benefit Analysis | Customer Satisfaction | Network Management | Optical Switches | Switching | Telecommunications Services | VPN


sponsored by Comarch

WHITE PAPER - Comarch Billing System for Convergent Services uses modern multi-layered architecture and solves problems in many business layers of users and their terminals, access networks, services logic, convergent billing and sales channels.
Posted: June 20, 2008 | Published: January 1, 2007

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Topics:  Billing Systems | Sales Channels | Telecommunications Services | User Experience


sponsored by Alcatel-Lucent

PODCAST - Service Operations Modeling is a technique to characterize the operations of communication services and to establish a series of measurable and important indicators which span the entire lifespan of a service.
Posted: June 5, 2008 | Premiered: June 5, 2008

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Topics:  Security Management | Service Creation | Systems Integration | Telecommunications Carrier Systems | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Services | Telecommunications Systems


sponsored by Alcatel-Lucent

PODCAST - In this podcast, Jeff Cotrupe and Kate Gerwig discuss how service providers are using a revenue operations center (ROC) to at long last integrate revenue processes with the rest of their OSS/BSS fabric.
Posted: May 27, 2008 | Premiered: May 27, 2008

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Topics:  Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Services | Telecommunications Standards


sponsored by Telco Systems, Inc.

PODCAST - Getting to a Carrier Ethernet solution that is truly carrier-class requires a clear understanding of the entire spectrum of issues, challenges and opportunities surrounding Carrier Ethernet.
Posted: May 20, 2008 | Premiered: May 20, 2008

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Topics:  Ethernet Protocols | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Service Providers | Telecommunications Services | Telecommunications Standards


sponsored by Telco Systems, Inc.

WEBCAST - Even with standards work still underway, this webcast with Tom Nolle, President of CIMI Corporation, will shed light on why Carrier Ethernet is on the fast-track in carrier networks.
Posted: May 20, 2008 | Premiered: May 20, 2008

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Topics:  Ethernet Protocols | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Service Providers | Telecommunications Services | Telecommunications Standards


sponsored by Alcatel-Lucent

WHITE PAPER - This paper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service for the purposes of service assurance.
Posted: May 6, 2008 | Published: January 1, 2007

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Topics:  Best Practices | Internet Protocol Television | Servers | Telecommunications Carrier Systems | Telecommunications Networks | Telecommunications Services | Telecommunications Systems


sponsored by Alcatel-Lucent

WHITE PAPER - This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.
Posted: May 6, 2008 | Published: January 1, 2007

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Topics:  Integration | IP | IP PBX | Networking | Telecommunications Carrier Systems | Telecommunications Networks | Telecommunications Services


sponsored by Alcatel-Lucent

WHITE PAPER - Smart metering is increasingly being seen as a tool through which regulators and network operators will be able to shape electricity demand patterns in the future.
Posted: May 6, 2008 | Published: January 1, 2007

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Topics:  Consumers | Data Management | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Networks | Telecommunications Services


sponsored by Motorola, Inc.

BROCHURE - Motorola is introducing the Wireless Broadband Channel Partner Program, a plan that offers the successful ingredients for greater profits and true customer loyalty for your business.
Posted: November 20, 2007 | Published: November 20, 2007

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Topics:  Partnerships | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services


sponsored by Fluke Networks

WEBCAST - This webcast highlights how pre-assessment and post-deployment visibility can help enterprises understand the impacts of VoIP and MPLS and how to deploy successfully.
Posted: November 16, 2007 | Premiered: November 16, 2007

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Topics:  Applications Management | IP Routing | IP VPN | MPLS | Network Convergence | Network Infrastructure | Network Performance | Network Performance Management Software | Telecommunications Services | Voice Quality | VoIP


sponsored by Alcatel-Lucent

WHITE PAPER - This white paper discusses the challenges that service providers face with the rapidly evolving telecommunications marketplace. Learn how to remain competitive in today's volatile market by reviewing some of the proven strategies for operational...
Posted: September 10, 2007 | Published: April 1, 2007

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Topics:  Telecommunications Hardware | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services | Telecommunications Standards


sponsored by Alcatel-Lucent

WHITE PAPER - Read this white paper to gain insight into the rapidly changing telecom marketplace and the various challenges as well as opportunities it presents to service providers.
Posted: September 10, 2007 | Published: December 1, 2006

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Topics:  IT Management Services | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services


sponsored by CIO Decisions

JOURNAL ARTICLE - Negotiate telecom contracts to get the services you want at the right price.
Posted: January 8, 2007 | Published: January 1, 2007

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Topics:  Contracts | Manufacturing Industry | Negotiation | Request for Proposals | Telecommunications Services


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Special Report
VoIP and MPLS - Making It Work for Your Company
sponsored by Fluke Networks

This webcast highlights how pre-assessment and post-deployment visibility can help enterprises understand the impacts of VoIP and MPLS and how to deploy successfully.

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Episode 3: Supporting Operations Transformation with Service Modeling Methodology
sponsored by Alcatel-Lucent

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