WHITE PAPER - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Posted: August 7, 2008 | Published: August 1, 2008


Topics:  DSL | Networking | Small Businesses | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | VoIP

DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Quality Control | Telephony Systems | Voice Communications Software

EDITORIAL RESOURCE GUIDE - Check out this expert E-Guide and discover how to address emerging security threats to VoIP and virtualization.
Posted: June 26, 2008 | Published: June 1, 2008


Topics:  Security Threats | Unified Messaging | Voice Communications Software | Voice Networking | VoIP

BROCHURE - The path to unified communications is unique for every customer. In this white paper learn how unified communications can reduce telecommunications costs while enhancing business responsiveness.
Posted: June 6, 2008 | Published: October 1, 2007


Topics:  Configuration Management | Mobile Device Management | Unified Messaging | Unified Messaging Systems | User Experience | Voice Communications Software | VoIP

CASE STUDY - In this case study learn how Lion Nathan improved communication efficiency, achieved greater productivity, enhanced return on investment (ROI), and streamlined collaboration by unified and integrated communication and collaboration systems.
Posted: June 6, 2008 | Published: October 1, 2007


Topics:  Collaboration | ROI | Telephony Systems | Unified Messaging | Voice Communications Software | Voice Networking | VoIP

WHITE PAPER - Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly.
Posted: April 28, 2008 | Published: August 1, 2007


Topics:  Converged Networks | Data Compression | SIP | SLA | Voice Communications Software | Voice Compression | VoIP

WHITE PAPER - The network management market has grown quickly as IT has become the ubiquitous tool for driving business innovation, and as demands for improved service performance and reduced downtime have escalated.
Posted: April 28, 2008 | Published: April 28, 2008


Topics:  Fault Management | Network Performance Management | VLAN | Voice Communications Hardware | Voice Communications Software | Voice Networking | VoIP | WAN

WHITE PAPER - This quick fact sheet details a dependable, high performance IP VPN service called ConnectPlus that provides reliable policy-based flexibility to handle all classes of traffic, while providing your business with quality communications.
Posted: March 20, 2008 | Published: March 1, 2008


Topics:  Bandwidth Management | DSL | IP VPN | POP3 | Telecommunications Networks | Telecommunications Systems | Voice Communications Hardware | Voice Communications Software | VoIP

WHITE PAPER - This white paper explains how the managed services model may help reduce the risks involved in VoIP deployment while tapping into your service provider's expertise to address quality of service and network management issues.
Posted: March 20, 2008 | Published: March 1, 2008


Topics:  PSTN | ROI | Telecommunications Systems | Unified Messaging | Voice Communications Software | Voice Networking | VoIP | VPN | WAN

PODCAST - Discover how infrastructure, call management, applications and endpoints can work together to defend your voice and data traffic.
Posted: March 10, 2008 | Premiered: March 7, 2008


Topics:  Application Life-Cycle Management | Call Center Management | Infrastructure Management | Marketing | Security | Unified Communications | Voice Communications Hardware | Voice Communications Software

WEBCAST - Attend this free webinar and see how you can integrate voice and video conferencing into your existing email infrastructure with Microsoft Unified Communications solutions from Dell.
Posted: February 29, 2008 | Premiered: February 29, 2008


Topics:  Email Software | Video Chat Software | Videoconferencing Services | Videoconferencing Software | Voice Communications Software

WEBCAST - SUBWAY® Subs, with partners IPcelerate and Calence, deploys a Cisco Unified Communications system, increasing efficiency and overall business impact of voice over IP.
Posted: February 22, 2008 | Premiered: March 14, 2006


Topics:  Compliance (Systems Operations) | Deployment | IP Phones | Unified Communications | Voice Communications Software | Voice Networking | Voice Quality | VoIP

WEBCAST - Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
Posted: February 22, 2008 | Premiered: January 18, 2007


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Customer Service | Operational Support Systems | Telephony Services | Telephony Systems | Voice Communications Software

WHITE PAPER - This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees av opportunity to experience the benefits that VoIP and unified messaging bring to the workplace.
Posted: September 5, 2007 | Published: February 1, 2006


Topics:  Enterprise Computing | IT Managers | IT Spending | Network Management | Network Operating Systems | Network Security | TCO | Telephony Systems | Unified Messaging | Voice Communications Software | VoIP

DATA SHEET - Envox 6 is an open, standards-based platform with integrated software components that significantly reduce the time, cost and complexity of developing and deploying voice solutions.
Posted: June 21, 2004 | Published: June 18, 2004


Topics:  Open Systems Standards | Software Development Tools | Voice Communications Software