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	5 Fast Payoffs from Investing in a Demand Generation Solution sponsored by Manticore Technology WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation. Posted: September 29, 2008 \| Published: September 29, 2008 Topics: B2B \| Campaign Management Software \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Data Management \| Demographic Profiles \| Lead Generation \| Marketing Information Systems \| Productivity \| Profiling \| Sales Force Automation \| Sales Representatives

	Managing Data, Managing Change: Making MDM Work sponsored by Baseline Consulting WHITE PAPER - This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Business Intelligence \| Change Management \| Customer Data Management \| Data Integration \| Data Quality \| Data Warehouses \| Knowledge Management \| Master Data Management \| Policy-Based Network Management

	Surviving and Thriving in the Customer-Driven Age sponsored by Oracle Corporation WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Data Mining \| Data Mining Software \| Enterprise

	The Two Faces of Risk Cultivating Risk Intelligence for Competitive Advantage sponsored by SAP America Inc WHITE PAPER - Organizations need to be intelligent about the risks they take to gain and sustain competitive advantage as well as protect their existing assets. In this paper learn about the two faces of risk "rewarded risk" and "unrewarded risk." Posted: September 18, 2008 \| Published: September 18, 2008 Topics: Business Intelligence \| Capital Expenditures \| Cost Benefit Analysis \| Customer Data Management \| Enterprise Resource Management \| Financial Services \| Risk Management \| Security

	Driving Your Channel Business sponsored by SAP America Inc WHITE PAPER - This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models. Posted: September 17, 2008 \| Published: September 17, 2008 Topics: Business Intelligence \| Collaboration \| Customer Data Management \| POS \| Productivity \| Sales Force Automation

	The CMI Model: Managing Inventory outside the Four Walls sponsored by Clear Spider Inc. WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology. Posted: September 1, 2008 \| Published: September 1, 2008 Topics: Competition \| CRM \| Customer Data Management \| Customer Satisfaction \| Customer Self-Service \| Inventory Management \| Outsourcing \| Sales \| Security \| Vendors

	On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision sponsored by Sage (UK) Limited WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Disaster Recovery \| Security \| SMBs \| TCO \| Vendors

	Customer Relationship Management Sales Enablement: User Acceptance Means More Sales sponsored by Sage (UK) Limited WHITE PAPER - This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Data Management \| Customer Service \| Enterprise \| Lotus Notes \| Marketing \| Productivity \| Sales

	Marketing Transformation - How to Lead the Revolution sponsored by Extraprise Group, Inc. WHITE PAPER - This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business. Posted: August 10, 2008 \| Published: January 1, 2004 Topics: Business Intelligence \| CRM \| Customer Data Management \| Customer Service \| Email \| Marketing

	Improving Database Processing Performance sponsored by CA WHITE PAPER - This paper discusses CA's commitment to improving the business value of CA Datacom through continued investment to sustain the solution's performance and availability advantages. Posted: August 6, 2008 \| Published: March 1, 2008 Topics: Business Performance Management \| Customer Data Management \| Database Management \| OLTP \| SOA

	IDC on Top 10 Strategic Banking Initiatives sponsored by Actuate Corporation WHITE PAPER - The power of the CIO is increasing, as is the CIO's ability to command more of the IT budget for enterprise wide initiatives. This paper details some key initiatives for banks as they determine how to allocate their current and future IT budgets. Posted: July 21, 2008 \| Published: November 1, 2007 Topics: Banking Industry \| Business Process Management \| Customer Data Management \| Data Security \| Financial Management \| Information Management \| Risk Management

	Benefits and Advantages of Recording and Archiving Calls sponsored by Teleformix WHITE PAPER - This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO. Posted: July 11, 2008 \| Published: October 1, 2006 Topics: Call Center Management \| Call Center Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Health Care Industry \| Insurance Industry \| Marketing

	The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions sponsored by Teleformix WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. Posted: July 11, 2008 \| Published: July 1, 2007 Topics: Business Intelligence \| Call Center Management \| Call Center Software \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service Best Practices \| Ethernet Networks \| Quality Control \| Telephony Services \| VLAN \| VoIP

	Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service sponsored by Avaya Inc. WHITE PAPER - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Business Intelligence \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Routing \| SIP \| SOA \| Web Services

	Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought sponsored by IBM WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers. Posted: May 14, 2008 \| Published: September 1, 2007 Topics: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service Best Practices \| Data Centers \| Demographic Profiles \| Food and Beverage Industry \| Retail Channels \| Retail Trade Industry \| Supply Chains

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