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Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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	Total Support: Achieving Sustainable Business Growth with a Remote Support Solution sponsored by NTR Global WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike. Posted: November 6, 2008 \| Published: November 6, 2008 Topics: Customer Satisfaction \| Customer Self-Service \| eBusiness Services \| ITIL \| Remote Computing \| Remote Network Management \| Remote Support Services \| Remote Users

	Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money sponsored by ABS Associates, Inc. WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates. Posted: October 30, 2008 \| Published: October 30, 2008 Topics: Customer Satisfaction \| Downtime \| Mobile Device Management \| Mobile Workers \| Remote Access Hardware \| Remote Users \| Scalability Testing \| Telecommuting

	Secure Employee Mobility and the Need for Identity Assurance sponsored by RSA, The Security Division of EMC WHITE PAPER - Are you providing secure access to corporate resources for your remote employees? Read this white paper to learn more about secure employee mobility solutions that allow organizations to authenticate and establish user identities before granting acc... Posted: October 17, 2008 \| Published: May 1, 2008 Topics: Access Control \| Authentication \| Data Security \| IPSec VPN \| Remote Access Security \| Remote Users \| SSL VPN \| Telecommuting \| Wireless Security

	Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support sponsored by NTR Global WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Call Centers \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| ROI \| Technical Support Staff

	Small Business VoIP: The Basics sponsored by Cisco Systems, Inc. WHITE PAPER - Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system. Posted: September 25, 2008 \| Published: September 25, 2008 Topics: Home Offices \| Mobile Workers \| Remote Access Security \| Remote Access Software \| Remote Office Connectivity \| Remote Offices \| Remote Users \| VoIP

	Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns sponsored by Fiberlink Communications WHITE PAPER - Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control. Posted: September 9, 2008 \| Published: September 9, 2008 Topics: Employee Monitoring \| LAN \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Remote Computing \| Remote Office Connectivity \| Remote Offices \| Remote Users \| Security \| Software \| VPN

	The Inherent Benefits of SSL-VPNs and Their Complementary Nature to IPSec VPNs: An Overview of SafeWeb's Secure Extranet Appliance - SEA Tsunami sponsored by Safeweb WHITE PAPER - This paper discusses the emergence of SSL-VPNs and explains how SafeWeb's SEA Tsunami delivers simple, secure remote access to internal network resources using just a Web browser. Posted: June 17, 2003 \| Published: June 1, 2003 Topics: Extranets \| IPSec VPN \| Network Security Appliances \| Remote Access Security \| Remote Users \| SSL VPN \| TCO

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