WHITE PAPER - Enterprises today are seeking new communication technologies, such as wikis, blogs, and forums, to improve communication and collaboration and increase employee productivity.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  Data Center Construction | Data Center Management | Data Center Networking | Data Centers | Data Communications Services | Networking | Social Computing | Social Networking

WHITE PAPER - Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.
Posted: November 11, 2009 | Published: April 16, 2009


Topics:  Business Intelligence | Business Intelligence Software | Messaging Software | Oracle (Product) | Social Computing | Social Networking | Web 2.0 | Web Conferencing Software

WHITE PAPER - This white paper was designed with the aim of revealing, understanding, analyzing, and presenting the predominant issues relating to the adoption of Web 2.0 technologies in the corporate environment.
Posted: October 9, 2009 | Published: June 1, 2009


Topics:  Instant Messaging | Instant Messaging Security | Security Management | Security Threats | Social Computing | Social Networking | Web 2.0 | Web Application Security

WHITE PAPER - Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must meet.
Posted: September 16, 2009 | Published: September 7, 2009


Topics:  Application Development | Application Security | Applications Management | Compliance (Systems Operations) | Network Management | Network Security | Social Networking | Web 2.0

WHITE PAPER - Microsoft® Office SharePoint® Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information sharing across boundaries for better business insight.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  Business IT Alignment | Business Management | Collaboration | Collaborative Applications Software | Data Center Design | Data Management | Social Computing | Social Networking

WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
Posted: September 14, 2009 | Published: June 9, 2009


Topics:  Blogs | CRM | CRM Analytics | Customer Interaction Services | Customer Loyalty | Customer Profiles | Social Computing | Social Networking | Web 2.0

WHITE PAPER - The challenges faced by today’s government agencies and commercial operations are many and varied—and to stay afloat, these organizations must not only promote change from within, but they must also be agile enough to quickly adapt to evolving markets, policies, regulations, and business models.
Posted: September 9, 2009 | Published: August 14, 2008


Topics:  Business Process Management | Business Process Management Software | SOA | SOA Governance | Social Networking | Web 2.0

WHITE PAPER - Criminals focus on exploiting web application vulnerabilities in order to plant malware and thus infect clients who visit websites. Read this report to learn more about the drivers behind web hacking, the vulnerabilities hackers exploit, and the types of organizations attacked most often.
Posted: August 20, 2009 | Published: August 3, 2009


Topics:  Hackers | Security Threats | Social Networking | Web 2.0 | Web Application Security | Web Development | Web Identities | Web Site Monitoring

WHITE PAPER - Collaboration is one of the hottest topics in the workplace today as market and technology trends drive changes in how employees work together. This paper looks at those trends and suggests ways for information technology (IT) organizations to enable and support the changes that are affecting the way their employees work. Read on to learn more.
Posted: July 21, 2009 | Published: July 20, 2009


Topics:  Collaboration | Groupware | Networking | Partnerships | Social Computing | Social Networking

WHITE PAPER - Read this solution brief to discover the top ten web trends for 2009 and how they may affect your enterprise.
Posted: May 15, 2009 | Published: May 14, 2009


Topics:  Encryption Standards | Enterprise Computing | Malware | Mobile Device Management | Mobile Workers | Security Management | Security Managers | Social Networking

WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
Posted: April 1, 2009 | Published: April 1, 2009


Topics:  Collaboration | CRM | CRM Analytics | Customer Service | Customer Service Best Practices | Oracle (Product) | Social Networking

WHITE PAPER - This white paper examines research that reveals how sales and marketing professionals who use collaboration and Sales 2.0 tools gain a competitive advantage over their peers who do not use them.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  B2B | B2C | Collaboration | Lead Generation | Sales Channels | Sales Representatives | Social Networking

WHITE PAPER - This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Collaboration | CRM Best Practices | Customer Satisfaction | Enterprise | Mobile CRM | Mobile Workers | Productivity | Sales Channels | Sales Force Automation | Sales Information Systems | Sales Representatives | Social Networking

WHITE PAPER - Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.
Posted: February 20, 2008 | Published: February 1, 2008


Topics:  Best Practices | CRM Analytics | Customer Satisfaction | Data Management | Data Visualization | Data Visualization Software | Market Trends | Real-time Analytical Software | Social Networking