WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
WHITE PAPER:
This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
EGUIDE:
Recent technology improvements aiding the success of tiered storage include new solid-state disks (SSDs), improved Serial Attached SCSI (SAS) and more efficient data movement, classification and quality of service (QoS) software. Continue reading this tutorial to learn more.
WHITE PAPER:
Converged services are being deployed extensively in enterprises to take advantage of the advances in IP-based voice, data and video service offerings.
WHITE PAPER:
High-performance businesses demand a high-performance network infrastructure that provides fast, secure and reliable delivery of the applications that drive the business. Switches deployed in regional offices, campuses and data centers enable these business processes by connecting users.
WHITE PAPER:
Your employees in remote locations need the same fast, reliable, secure and cost-effective access to information and applications as your employees at headquarters. MegaPath Site-to-Site MPLS VPN is the simple solution. Read this white paper to learn how to MegaPath Site-to-Site MPLS VPN means more security, more selection, and more service.
WHITE PAPER:
This paper explains why and how to apply static analysis tools in the context of a policy-based security process that not only prevents security vulnerabilities, but also focuses on SDLC productivity.
TRIAL SOFTWARE:
NetFlow Tracker is a solution that uses Cisco IOS NetFlow and IPFIX information for in-depth LAN/WAN and application troubleshooting, trend analysis and capacity planning.
WHITE PAPER:
This paper outlines the best practices for collecting network and application performance information over MPLS enabled wide area networks by using the nGenius Solution's Site Monitoring feature to monitor traffic flows destined for remote sites.
WHITE PAPER:
Blue Coat’s WAN Optimization technology is especially well suited to improving response times and reducing bandwidth consumption for SAP users, by prioritizing SAP applications and guaranteeing performance over non-critical or recreational traffic.
