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	Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications sponsored by Nuance PODCAST - Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Posted: December 2, 2008 \| Premiered: December 2, 2008 Topics: Business Intelligence \| Call Center Management \| Call Center Services \| Contact Center Software \| Customer Service \| Data Center Management

	Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications sponsored by Nuance WEBCAST - Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Posted: December 1, 2008 \| Premiered: December 1, 2008 Topics: Budgeting \| Call Center Management \| Call Center Services \| Contact Center Software \| Customer Service \| Data Center Management \| Telecommunications Services \| Voice Mail Software

	Integrating Unified Communications into Business Applications to Improve Customer Service - Podcast sponsored by IBM PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals. Posted: November 24, 2008 \| Premiered: November 23, 2008 Topics: Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

	Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast sponsored by IBM VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. Posted: September 22, 2008 \| Premiered: September 19, 2008 Topics: Business Communications \| Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

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