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Develop an ISO 27001-compliant Information Security Management System This useful guide clarifies the steps you have to follow to develop an ISO 27001-compliant ISMS. Each step is integral in how secure your information security system is.

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	The Fast Track to Service Management Success: Software as a Service sponsored by Cisco Systems, Inc. WHITE PAPER - This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Business Processes \| CRM \| Hardware \| Inventory Management \| IT Managers \| SMBs \| Software \| Software as a Service

	Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications sponsored by Cisco Systems, Inc. WHITE PAPER - This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: CRM \| Hardware \| Information Management \| Internet Access \| Software as a Service \| TCO

	Leveraging Real-Time Web Collaboration to Improve Your Sales Process sponsored by Cisco Systems, Inc. WHITE PAPER - Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Collaboration \| CRM \| Hardware \| Internet Infrastructure \| Operating Systems \| Sales Force Automation

	Sales Performance Optimization: 2007 Survey Results and Analysis sponsored by Cisco Systems, Inc. WHITE PAPER - This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Collaboration \| CRM \| Customer Loyalty \| Knowledge Management \| Software \| VARs

	The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name sponsored by Cisco Systems, Inc. WHITE PAPER - Web collaborative solutions have matured beyond the era of experimentation and are the tool of choice for millions of knowledge workers across the globe to accelerate business processes and improve business decisions. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Business Processes \| Collaboration \| CRM \| ERP \| Portfolio Management (IT Management) \| Web Conferencing Services

	Designed to Manage Lean Principles sponsored by Epicor Software Corporation WHITE PAPER - Lean thinking is now increasingly being applied to all areas within the organization - from sales and marketing to engineering and production through to finance and post sale service. Posted: September 3, 2008 \| Published: September 3, 2008 Topics: Business Activity Monitoring \| CRM \| Distribution Centers \| ERP \| ERP Software \| Manufacturing \| Manufacturing Software \| Product Life Cycles \| Supplier Relationship Management \| Supply Chains \| Warehouse Management

	The RMA Model: Managing Inventory outside the Four Walls sponsored by Clear Spider Inc. WHITE PAPER - Clear Spider provides an easy to use Return Merchandise Authorization (RMA) application that eliminates many of the problems involved in managing returns. This paper discusses how customers have benefited from the use of the RMA system. Posted: September 1, 2008 \| Published: August 20, 2008 Topics: Accounting \| Barcodes \| CRM \| Inventory Management \| Inventory Management Software \| Reporting Software \| Security \| Vendors

	The CMI Model: Managing Inventory outside the Four Walls sponsored by Clear Spider Inc. WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology. Posted: September 1, 2008 \| Published: September 1, 2008 Topics: Competition \| CRM \| Customer Data Management \| Customer Satisfaction \| Customer Self-Service \| Inventory Management \| Outsourcing \| Sales \| Security \| Vendors

	The VMI Model: Managing Inventory outside the Four Walls sponsored by Clear Spider Inc. WHITE PAPER - Vendor Managed Inventory (VMI) is a business model that allows supplier/manufacturer organizations to access, control, and replenish inventory for their customers. Clear Spider is the industry leader in VMI technology. Posted: September 1, 2008 \| Published: August 20, 2008 Topics: Barcodes \| Cost Benefit Analysis \| CRM \| Inventory Management \| Outsourcing \| Sales \| Security \| Vendor Selection

	White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO sponsored by Celio Corp / REDFLY Mobile Companion WHITE PAPER - The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops. Posted: August 29, 2008 \| Published: August 29, 2008 Topics: Bluetooth \| CRM \| Data Security \| Email \| Mobile Device Management \| Spreadsheets \| TCO

	Productivity 101: Four Things You Need to Know sponsored by Cisco Systems, Inc. WHITE PAPER - Highly productive companies invest in a wireless strategy that extends productivity to factory and sales floors, conference rooms, lunch areas, remote offices--anywhere the job needs to get done. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: CRM \| Productivity \| SLA \| Training

	Managed Customer Correspondence for Financial Services sponsored by EMC Corporation WHITE PAPER - Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities. Posted: August 21, 2008 \| Published: August 15, 2008 Topics: Client-Server Software \| Communications Systems \| Compliance Best Practices \| CRM \| Document Management \| Document Management Software \| Document Production \| Financial Services \| Systems Integration

	From Cold to Hot: Lead Nurturing Programs That Generate Sales sponsored by Vtrenz, Inc WHITE PAPER - This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program. Posted: August 20, 2008 \| Published: August 20, 2008 Topics: B2B Integration \| CRM \| Email \| Lead Generation \| Marketing Information Systems \| Purchase Order Management \| ROI \| Routing Protocols \| Sales \| Systems Management \| Telephones

	Customer Relationship Management - Integration for a Customer Centric View sponsored by Sage (UK) Limited WHITE PAPER - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Satisfaction \| Customer Service \| Manufacturing \| ROI \| Sales \| Software

	Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix Implementations sponsored by Sage (UK) Limited WHITE PAPER - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Satisfaction \| Manufacturing \| Marketing \| Productivity \| ROI \| Sales \| Vendors

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